Senior Delivery Manager (Engagement Lead)
Join our team as a Senior Delivery Manager and play a key role as Engagement Lead, owning client relationships from initial engagement through successful delivery and value realization. Act as the single orchestration point between Sales, Delivery, Solutions and client stakeholders to ensure commercial commitments are translated into high-quality execution and long-term partnership.
Responsibilities
- Act as primary engagement owner from opportunity qualification through delivery execution and stabilization
- Establish trusted relationships with client sponsors, business owners and IT leadership
- Own client communication cadence, escalation management and expectation setting
- Drive value realization by ensuring that outcomes align with client business objectives
- Partner with Sales and Solution Architects during pre-sales to shape engagement model and delivery approach
- Own deal-to-delivery transition, including handover, scope clarification and governance setup
- Ensure SOWs, commercials and delivery plans are aligned and executable
- Align Delivery Managers, Program Managers and Tech Leads around objectives, milestones and quality standards
- Ensure delivery governance is in place, including cadence, KPIs and escalation paths
- Proactively manage risks, dependencies and scope evolution
Requirements
- Minimum 8 years in IT services, consulting or digital delivery environments
- Proven experience in at least two of the following: client engagement leadership, delivery management, pre-sales or account management
- Experience managing complex, multi-stream delivery
- Strong understanding of SOWs, commercials and delivery models
- Experience working with senior client stakeholders
- Client leadership and stakeholder management skills
- Engagement governance and delivery orchestration experience
- Commercial acumen in scope, margin and change management
- Structured communication and escalation management skills
- Systems thinking with ability to connect sales, delivery and operations
- Excellent command of written and spoken English (B2+ level)
