Senior Business Analyst, Healthcare / EMR
About the Position
As a Senior Business Analyst, you will act as the functional bridge between healthcare stakeholders and technology teams. You will be responsible for understanding real‑world clinical operations, translating them into clear functional requirements, and ensuring that the resulting solutions are efficient, compliant, and scalable. This is a hands‑on, consultative role suited for candidates with strong experience in EMR systems, hospital operations, and process optimization.
About the Project
You will contribute to the analysis, adaptation, and configuration of an EMR platform for a large public healthcare environment, working closely with clinical, administrative, and technical stakeholders. Key initiatives include: Analysis and consolidation of hundreds of clinical and administrative forms; Optimization and standardization of healthcare workflows; Alignment of local clinical processes with a scalable EMR product; Support for hybrid environments involving on‑premise and cloud systems; Close collaboration with on‑site healthcare teams. This role requires on‑site presence in Monterrey, as regular visits to healthcare facilities are essential.
Responsibilities
- Lead on‑site requirement elicitation through workshops, interviews, and process reviews with clinical and administrative users
- Analyze existing clinical forms and workflows and propose optimized, consolidated solutions while ensuring no loss of critical data
- Translate business and clinical needs into clear user stories, epics, and acceptance criteria
- Maintain and manage requirements and backlogs using Jira
- Document functional specifications, process diagrams, and data requirements
- Collaborate with Product Owners, developers, and QA to clarify scope and support implementation
- Validate requirements and support functional testing and user acceptance sessions
- Support change management and user adoption during rollout phases
- Ensure alignment with healthcare regulations, data governance principles, and information quality standards
Requirements
- 6+ years of experience as a Business Analyst working with enterprise or healthcare systems
- Proven experience with EMR/EHR platforms and clinical workflows
- Strong ability to write high‑quality user stories and acceptance criteria
- Hands‑on experience managing backlogs and requirements in Jira
- Expertise in process mapping, optimization, and standardization
- Experience working in Agile or Scrum environments
- Strong communication skills with both technical and non‑technical stakeholders
- Availability to work on‑site in Monterrey, Nuevo León
- Spanish fluent and used for daily communication
- English at an intermediate level or higher for reading and collaboration with distributed teams
Nice to Have
- Experience in hospital operations, including clinical workflows, surgical scheduling, and patient records
- Knowledge of data governance, master data management, and information quality
- Familiarity with Lean Healthcare or continuous improvement methodologies
- Experience in digital transformation initiatives within healthcare organizations
