Senior Atlassian Systems Engineer (Jira/Confluence)

As a Senior Atlassian Systems Engineer, you will play a key role in shaping, operating, and continuously improving an enterprise Atlassian ecosystem, with a primary focus on Jira and Confluence. Working closely with the internal Atlassian expert, you will help ensure that these platforms provide a secure, scalable, and frictionless digital workplace experience for employees across multiple regions and business functions.

You will take ownership of platform administration, configuration, governance, and optimization, translating business and operational needs into effective Atlassian solutions. You will drive improvements across workflows, permissions, automation, reporting, integrations, and knowledge management, balancing enterprise-wide standards with the flexibility required by different teams. Your role will extend beyond day-to-day administration, contributing to platform strategy, user experience, and the long-term scalability of the Atlassian environment.

Essential functions

• Design, configure, and optimize Jira workflows, issue types, screens, custom fields, permissions, dashboards, filters, and reporting.
• Administer Confluence spaces, templates, permissions, and content structures to support effective knowledge management and collaboration.
• Define and maintain scalable user, group, role, and permission models in alignment with enterprise security and governance requirements.
• Drive automation and standardization across Jira and Confluence to reduce manual effort, improve data quality, and streamline business processes.
• Evaluate, configure, and maintain Atlassian Marketplace apps, integrations, APIs, and scripts to extend platform capabilities.
• Troubleshoot complex platform issues and act as an escalation point for configuration, access management, automation, and user adoption challenges.
• Establish and maintain technical documentation, administration guidelines, governance standards, and user enablement materials.
• Leverage AI-assisted tools to accelerate problem-solving, platform design, documentation, and operational efficiency while maintaining security and engineering standards.

Qualifications

• Strong hands-on experience administering and managing Jira and Confluence in medium-to-large enterprise environments.
• Deep practical expertise in Jira configuration, including workflows, issue types, screens, custom fields, schemes, and permission models.
• Strong experience administering Confluence spaces, permissions, templates, and enterprise knowledge management structures.
• Proven experience with Jira and Confluence automation, including automation rules, dashboards, filters, and reporting.
• Solid understanding of enterprise Atlassian administration, platform governance, access management, and scalable configuration practices.
• Experience managing users, groups, roles, and permissions in complex, multi-team environments.
• Practical experience with Atlassian Marketplace apps, integrations, REST APIs, or scripting to enhance platform capabilities.

Would be a plus

• Experience with Jira Service Management (JSM) administration, service portals, request types, and service delivery workflows.
• Knowledge of Atlassian Access, SSO, SCIM provisioning, and enterprise identity and access management integrations.
• Experience with Jira and Confluence Cloud migrations, platform consolidation, project cleanup, or large-scale restructuring.
• Advanced knowledge of Atlassian automation strategy and complex rule design across multiple projects and teams.
• Experience integrating Atlassian products with identity management, collaboration, and engineering tools through APIs and Marketplace apps.
• Familiarity with enterprise reporting, governance frameworks, and self-service enablement practices.
• Experience improving platform adoption, user experience, and operational efficiency in large international organizations.
• German language proficiency.

We offer

• Opportunity to work on bleeding-edge projects
• Work with a highly motivated and dedicated team
• Competitive salary
• Flexible schedule
• Benefits package - medical insurance, sports
• Corporate social events
• Professional development opportunities
• Well-equipped office

About us

Grid Dynamics (NASDAQ: GDYN) is a leading provider of technology consulting, platform and product engineering, AI, and advanced analytics services. Fusing technical vision with business acumen, we solve the most pressing technical challenges and enable positive business outcomes for enterprise companies undergoing business transformation. A key differentiator for Grid Dynamics is our 8 years of experience and leadership in enterprise AI, supported by profound expertise and ongoing investment in data, analytics, cloud & DevOps, application modernization and customer experience. Founded in 2006, Grid Dynamics is headquartered in Silicon Valley with offices across the Americas, Europe, and India.