Salesforce Analyst
Sumsub is a leading full-cycle verification platform that enables scalable compliance. From identity and business verification to ongoing monitoring, our platform adapts to different risk appetites and market demands, ensuring global compliance. It allows customizing analytics and workflows with a no-code interface.
Over 4,000 clients — including Bitpanda, Wirex, Avis, Bybit, Vodafone, Duolingo, Kaizen Gaming, and TransferGo — trust Sumsub to accelerate growth, prevent fraud, and maintain compliance worldwide.
Now we are looking for a Salesforce Analyst to help Sumsub build the future of our Sales and Customer Operations by moving our global team out of Pipedrive and Planhat and into a bespoke Salesforce environment. You will play a critical role in defining how our Sales and Customer Success teams interact with our data and operate daily to hit and exceed quotas. Join us if you enjoy turning complex business challenges into elegant automated solutions, care for user experience, and love to get things done.
What You Will Be Doing:
- Collaborate with business stakeholders, sales teams, and other departments to understand their objectives, needs, and priorities.
- Identify and define key business problems through detailed analysis, stakeholder interviews, and requirements elicitation.
- Translate business and customer requirements into clear, structured functional specifications to support the design and development of Salesforce solutions.
- Track project deliverables and ensure the timely completion of tasks and milestones.
- Configure and customize the Salesforce platform (objects, fields, flows, security model, and other declarative components) to support business needs.
- Perform solution testing and manage the implementation process through go-live, including UAT coordination, deployment, and data migration.
- Provide support for user requests, including change requests and incident resolution.
About You:
- Bachelor’s degree in Business Administration, Information Technology, or a related field.
- 3–5 years of experience as a Salesforce Business Analyst, including hands-on experience with Salesforce configuration and customization.
- Strong understanding of Salesforce capabilities, limitations, and best practices.
- Proven experience in designing, optimizing, and integrating business processes.
- Experience working with both native and custom integrations.
- Strong analytical, problem-solving, and critical-thinking skills.
- Familiarity with project management methodologies and tools.
- Advanced English proficiency (C1 or higher).
- Proficiency in MS Excel, MS Visio (or similar diagramming tools), and Data Loader.
- Certification: Salesforce Certified Administrator, Salesforce Sales Cloud Consultant, Salesforce App Builder (nice-to-have).
What We Offer:
- Remote-first, trust-based culture. Work from the place that works best for you. No mandatory office days, no attendance trackers. In some locations, we provide offices or coworking spaces, but the choice is yours.
- True flexibility. We do not fix you to a 9-to-5 schedule. You can adjust your working hours when needed, as long as your day stays productive and in sync with the team.
- Extra time off. Your birthday is a holiday here. Add to that 10 personal days each year, seven sick days without paperwork, and extra time to enjoy Christmas and New Year. Time to rest is part of the deal.
- Work that matters. Our mission is to build a digital world that is secure, accessible and inclusive for everyone. From fighting fraud to making online services easier and safer to use, your work will have a real impact on how people experience trust online.
- Compensation. We offer fair and transparent pay, benchmarked to the market.
- Truly global. We work across continents and time zones, with teammates and customers from all over the world. You will run campaigns that cross borders, cultures, and languages, and see your ideas land worldwide.
- Growth built in. Clear goals, open feedback and personal development plans. We support your progress with learning opportunities and by covering role-specific events, from design conferences to marketing forums.
- Team offsites. Sometimes just Slack is not enough. That is why we meet in person a few times a year. Trips are fully covered, so you can meet, collaborate, and recharge together.
- Getting you set up. We make sure you have access to the tools and hardware you need to do your work well.
- Friendly by design. Our logo is a dog for a reason. We keep things human, open and kind. We welcome individuality, quirks and different perspectives, because that is what makes our work smarter and more fun.
The hiring stages: TA screening -> Hiring Manager Interview -> Final Interview.
Sounds like a great opportunity for your career development? Then go ahead and apply!
We are a global community of innovators, creators, and thinkers, and we believe that diversity fuels our innovation. Sumsub is proud to be an equal opportunity employer, committed to building a diverse and inclusive workforce. We welcome applications from people of all backgrounds, cultures, genders, experiences, abilities and perspectives. Join us in shaping the future inclusively.
