Product Manager - ServiceNow
We are seeking an experienced Product Manager to lead the development and implementation of cutting-edge solutions on the ServiceNow platform, driving innovation and optimizing product success through strategic collaboration and execution.
Responsibilities
- Define product requirements through effective documentation and visual tools such as user journey diagrams and wireframes
- Work closely with technical product teams to deliver scalable and versatile solutions on the ServiceNow platform
- Translate business needs and PRDs into comprehensive functional specifications informed by user research and data analytics
- Collaborate with stakeholders to thoroughly understand technical and business requirements and translate them into actionable plans
- Establish product metrics to evaluate, measure, and improve product performance over time
- Manage the entire product lifecycle, from PoC and beta testing to public launches and continuous improvements
- Create user stories with a clear focus on UI/UX requirements, interaction design, and end-to-end workflows
- Define detailed acceptance criteria and edge cases for user-facing features
- Utilize tools like Figma or AI-assisted design applications for wireframes and prototyping to accelerate stakeholder alignment
- Lead UAT testing processes and post-launch hypercare to maintain product and operational stability
- Enhance cross-functional collaboration with technical program managers (TPMs) to ensure alignment between execution and strategy
- Monitor task progress and manage risks effectively to ensure timely delivery of milestones
Requirements
- 10-15 years of professional experience with 4-7 years in a TPM or equivalent role
- Knowledge of the ServiceNow platform and capability to develop and implement technical solutions
- Background in creating detailed user stories and functional specifications for business and UI/UX requirements
- Proficiency in tools like Figma or AI-assisted design platforms for creating visual prototypes
- Familiarity with Agile delivery tools such as ServiceNow Agile or Jira
- Competency in backlog management, story refinement, and execution tracking
- Understanding of hypercare, incident resolution, and support processes
- Strong communication skills to convey technical concepts in a clear, concise manner
Nice to have
- Experience with Customer Success, CSP, or other ServiceNow modules
- Showcase of rapid prototyping expertise using AI tools to minimize dependencies on design teams
- Flexibility to thrive in fast-paced, cross-functional global environments
