Post Sales Subject Matter Expert (Microsoft 365 and Applications)

Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.

About the Role

The Post Sales Subject Matter Expert  (Veeam Data Cloud M365) will be responsible for the onboarding and adoption of Veeam Data Cloud M65. They will achieve success by getting customers up and running quickly and using their expertise to help with any team that calls upon them.

What You’ll Do

• Act as product and subject matter expert across multiple Veeam SaaS product
• Successfully onboard customers of various complexity across multi geos
• Utilize telemetry to conduct customer/account health checks and escalate matters as required.
• Help drive new case studies and references with assigned customers.
• Collaborate internally with post sales team and broader cross functional groups to drive continuous improvement and a superior customer experience
• Ensure that all Veeam team activities that touch the customer are in alignment with the customer's business objectives and use cases so the full potential of their Veeam solution can be realized.
• Provide feedback to Product Management on key features or product limitations that are inhibiting usage and growth.
• Help collaborate and build out documentation for team processes.
• Contribute to a positive, innovative, adaptable, and growth minded work culture
• Proactively identify areas of potential customer risk and build action plans to help remediate
• Work with customers and Veeam Employees from a remote office location.
• Traveling up to 20% of working time.

What You’ll Bring

• Prior customer or technical success related work experience is required, 5+ years preferred
• Deep understanding of the Microsoft 365 environment, Cloud & Hyperscaler technologies, and Microsoft Applications
• Experience developing and communicating new ideas and proposals for team improvements
• Demonstrates patience, understanding and empathy to effectively manage conflict and concerns
• Ability to adapt to changes in roles and responsibilities
• Experience gathering and analyzing success metrics including current usage and key growth stats
• Familiarity with using Service Now and Salesforce
• Has general understanding of accompanying infrastructure that works with Veeam (Servers/Storage/Networking/etc.)

Bonus Skills

• Bilingual skills

What You’ll Get

• 21 annual vacation days, additional days based on tenure, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
• Private health, dental, and vision insurance for employees and dependents, including outpatient care, hospitalization, pregnancy monitoring, and psychology support
• Monthly lifestyle and daily meal benefits: 40 RON/day via Edenred and 600 RON/month through a flexible cafeteria platform
• Life insurance (2× annual gross salary), critical illness, and disability coverage, plus vision reimbursement
• Free access to Bookster library platform for borrowing your favorite books for free
• Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops and learning events like our annual Global Day of Learning

Please note: If an applicant is permanently located outside of Romania, Veeam reserves the right to decline the application for this position.

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Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.

Personal data collected during the recruitment process will be processed in accordance with our Recruiting Privacy Notice, which explains how your information is collected, used, and handled in connection with hiring activities. By applying for this position, you consent to this processing.

By submitting your application, you confirm that the information provided, including any supporting documents, is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification may result in disqualification from consideration or, if discovered after employment begins, termination of employment.