Partner Customer Support
Description
Rapyd has unified payments, payouts and fintech on one worldwide platform, and we’re assembling the world’s best team to liberate global commerce. With offices in Tel Aviv, Amsterdam, Singapore, Iceland, London, Dubai, Hong Kong, and the U.S., the opportunities at Rapyd are limitless.
We believe in straight talk, quick decisions, strong execution and elegant solutions. Rapyd is where hard work pays off and careers take off. Join us and let’s build the future of fintech together.
Rapyd is looking for a dynamic, high-impact Partners Support Specialist who is technically savvy, creative, and curious to provide exceptional high-touch user experience to our clients and partners. This is a hands-on role and you will wear many hats; from interacting directly with our merchants and partners, working closely with other teams to ensure a seamless experience for our users, debug, and develop monitors for the production environment.
As a Partners Support Specialist your responsibilities would include:
- Be the first line of defense and escalation for any technical issues
- Elegantly handle customer requests and maintain Rapyd’s SLA & customer satisfaction
- Escalate and own issues internally and externally with service providers / partners
- Develop monitoring tools for the production environment
- Extend our knowledge base
- Work across departments (Engineering, DevOps, Prof Services, etc.) to resolve customer’s issues. Cover "on-call" shifts as needed to support our global coverage model
Requirements
- Proficient in English
- 3-5 years of experience in customer support required
- Able to work independently from our regional office and home
- Customer facing experience in a B2B global company
- Knowledge of API management and bug reporting tools
- Ability to work under pressure in a fast-paced environment
- Great technical writing and verbal communication skills
- Strong troubleshooting skills using multiple tools / logs correlation
- Knowledge in the following tools: SQL, Postman, Kibana, Jira , Confluence.
- Experience in the payments industry - Big Advantage
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