Operations Support Engineer (Azure)

EPAM·Poland·Удалённо, Офис·2д. назад

We are seeking an Operations Support Engineer to join our Azure Platform Team. This role focuses on day-to-day operational support of the Azure platform and acts as a key interface between stakeholders and the technical platform teams. The position is well-suited for someone who enjoys combining technical problem-solving with stakeholder interaction in a cloud platform environment and requires a hands-on mindset, basic scripting capabilities, and foundational knowledge of Azure services, C#, and CI/CD pipeline configuration. Please note that 2-4 business trips per year to Veldhoven (Eindhoven) are required for team buildings, PI plannings, and similar events.

Please include info that this role requires working in a hybrid mode from any office in Poland (Krakow, Wroclaw, Warsaw, Gdansk, Katowice, Poznan, Lodz) 3 times a week.

Responsibilities

Act as the primary point of contact for Azure platform-related operational questions and issues
Engage with stakeholders to gather, clarify and prioritize issues
Translate stakeholder input into clear technical problem descriptions
Communicate status, progress and resolutions clearly and consistently
Provide support for day-to-day operations of the Azure platform
Resolve low-to-medium complexity incidents and service requests
Perform initial troubleshooting and root-cause analysis, and escalate complex issues to platform engineers when required
Monitor platform health and respond to alerts
Develop and maintain scripts (PowerShell, Bash or similar) to automate operational tasks
Perform basic Azure configuration changes and operational fixes, and support minor code-level investigations including reading and understanding C# code
Provide basic support for CI/CD pipelines, including build and release pipelines, pipeline configuration and troubleshooting, and YAML-based pipeline definitions at a basic level
Maintain operational documentation, runbooks and FAQs, document known issues and resolutions, and identify recurring issues to suggest automation or process improvements

Requirements

Basic knowledge of Microsoft Azure including subscriptions, resource groups, Virtual Machines, storage and networking fundamentals
Understanding of monitoring and logging concepts (Azure Monitor, Log Analytics – basic level)
Hands-on scripting experience (PowerShell, Bash or similar)
Basic knowledge of C# (reading, understanding, small changes)
Basic understanding of CI/CD pipeline configuration
Understanding of IT operations and incident management
Strong communication skills and stakeholder focus
Structured problem-solving approach with a proactive, hands-on and service-oriented mindset