Operations Analyst - R&D
Who we are:
BigID is an innovative tech startup that focuses on solutions for data security, compliance, privacy, and AI data management. We're leading the market in all things data: helping our customers reduce risk, drive business innovation, achieve compliance, build customer trust, make better decisions, and get more value from their data.
We are building a global team passionate about innovation and next-gen technology. BigID has been recognized for:
- BigID named one of Forbes America's Best Startup Employers 2026 - ranked #15 overall and #1 in Security
- BigID named Hot Company in Artificial Intelligence and Machine Learning at the Global InfoSec Awards
- Citizens JMP Cyber 66 List of Hottest Privately Held Cybersecurity Companies
- CRN 100 list named BigID as one of the 20 Coolest Identity Access Management and Data Protection Companies (3 years running)
- DUNS 100 Best Tech Companies to Work for
- Top 3 Big Data and AI Vendors to Watch' in the 2023 BigDATAwire Readers and Editors Choice Awards
- 2024 Inc. 5000 list for the 4th consecutive year!
- Shortlisted for the 2024 AI Awards in the category of Best Use of AI in Cybersecurity
At BigID, our team is the foundation of our success. Join a people-centric culture that is fast-paced and rewarding: you’ll have the opportunity to work with some of the most talented people in the industry who value innovation, diversity, integrity, and collaboration.
Who we are:
BigID is an innovative tech startup that focuses on solutions for data security, compliance, privacy, and AI data management. We're leading the market in all things data: helping our customers reduce risk, drive business innovation, achieve compliance, build customer trust, make better decisions, and get more value from their data.
We are building a global team passionate about innovation and next-gen technology. Our team is the foundation of our success. Join a people-centric culture that is fast-paced and rewarding.
Who we seek:
A highly motivated and detail-oriented R&D Operations Analyst to optimize the efficiency and productivity of our Research & Development department. You'll play a critical role in supporting R&D leadership by providing data-driven insights and managing key operational processes.
What you'll do: (Overview of the Role)
- Performance Tracking and Reporting: Develop and maintain dashboards and reports to track key R&D metrics, such as release velocity, bug resolution time, and resource utilization, presenting findings to R&D leadership.
- Process Optimization: Analyze existing R&D workflows (e.g., development lifecycle, QA process) to identify bottlenecks, propose improvements, and drive the implementation of more efficient operational processes.
- Budget and Resource Management Support: Assist the R&D leadership team in planning, tracking, and optimizing the R&D budget and resource allocation across various projects and teams.
- Subject Matter Expertise & Admin for R&D Systems: Serve as the subject matter expert (SME) and Administrator for Products and Engineering system tools (e.g., Jira, GitHub, Aha!), providing governance, optimization, and training to maximize team efficiency.
- Strategic Reporting & Board Preparation: Prepare detailed board materials and presentations summarizing R&D performance, progress against KPIs, and strategic initiatives for executive review.
- Ad-hoc Reporting and Analysis: Handle various ad-hoc reporting requests from R&D leadership, Finance, and other stakeholders, ensuring timely and accurate delivery of critical operational data.
- Tooling and Infrastructure Coordination: Act as a key liaison between R&D, IT, and Finance to ensure R&D teams have the necessary tools, licenses, and infrastructure to operate effectively.
What you'll bring: (Qualifications and Requirements)
Years of Experience: 3+ years of experience in an Operations Analyst, or Program Management role within a Software / Technology company.
Academic Education:
- Bachelor's degree in a quantitative or technical field such as Computer Science, Engineering, Business Administration, Economics, or a related field.
Important Skills or Attributes:
- Analytical & Data-Driven Mindset: Proven ability to collect, analyze, and interpret complex data sets (preferably using tools like SQL, Excel/Sheets and Looker) to derive actionable insights.
- Process Improvement Expertise: Strong understanding of software development lifecycle (SDLC) methodologies (Agile/Scrum/Kanban) and experience in implementing process improvements.
- Excellent Communication and Collaboration: Exceptional verbal and written communication skills with the ability to clearly articulate complex operational issues to technical and non-technical audiences.
- Project Management Fundamentals: Solid organizational skills, attention to detail, and experience managing multiple priorities in a fast-paced environment.
- Technical Tool Proficiency: Familiarity with R&D operational tools such as Jira/Confluence, GitHub/GitLab, and reporting/BI tools.
Advantages:
- Experience in a rapidly scaling SaaS Software startup environment.
- Familiarity with financial reporting, budgeting, and cost allocation specific to R&D departments.
- Relevant professional certifications (e.g., PMP, Lean Six Sigma, Scrum Master).
- Prior experience working in data security, privacy, or AI-related domains.
What’s in it for you?!
Our people are the foundation of our success, and we prioritize offering a wide range of benefits that make our team happier and healthier.
- Equity participation - everyone shares in our success
- Hybrid work
- Team fun & company outings
- Statutory benefits and leave benefits
- Health Insurance coverage
Our Values:
We look for people who embody our values - Care, Do, Try & Shine.
- Care - We care about our customers and each other
- Do - We do what it takes to make a positive impact
- Try- We try our best and we don’t give up
- Shine- We shine and make it our mission to always stand out
#LI-HYBRID
#LI-EV2
We’re committed to creating a culture of inclusion and equality – across race, gender, sexuality, and disability – where innovation and growth thrive, every voice is heard, and everybody belongs. Learn more about us here.
Must be able to exercise independent judgment with little or no oversight.
BigID is an E-Verify Participant.
