What You Will Be Doing:
Managing the onboarding of merchants, business accounts, individual accounts, and crypto clients, including KYC/KYB procedures
Preparing, reviewing, and coordinating agreements and onboarding documentation
Acting as the main point of contact for clients throughout the onboarding lifecycle, ensuring clear communication and timely progress
Gaining a deep understanding of clients’ business models, including crypto-related use cases, and applying strong product and technical knowledge
Building and maintaining professional, long-term relationships to ensure an excellent client experience
Managing the end-to-end merchant and account registration process with internal teams and external contractors
Working closely with Risk and AML teams to ensure all client profiles meet regulatory and internal compliance standardsProviding first-line approvals as part of the company’s first line of defense
Conducting due diligence (DD) checks and assessing business, operational, and compliance risksSupporting or performing technical setup, including terminal and account configuration where applicableIdentifying onboarding inefficiencies and proactively suggesting process improvements
About you:
University degree or equivalent in Economics, Business Administration, Finance, or a related fieldAt least 1 year of experience in onboarding, account management, or customer support, preferably within payments, acquiring, banking, financial services, or crypto-related industries
Strong interpersonal and communication skills, with the ability to collaborate across teams and management levels
Ability to work independently with excellent organizational and time-management skillsHigh attention to detail and strong analytical thinking
Ability to understand complex structures and see the broader business and risk picture
Flexible and adaptable mindset in a fast-paced, evolving environment
Technical knowledge or experience is considered an advantage
Knowledge of crypto, blockchain-based products, or virtual asset services is a strong plus
English proficiency at B2 level or higher is required
