Fraud & Dispute Analyst

Key Responsibilities

• Handle Visa and Mastercard disputes and chargebacks within acquiring operations.
• Conduct fraud case analysis.
• Manage cases throughout the dispute lifecycle.
• Collect, review, and prepare supporting documentation (evidence).
• Prepare and submit chargeback responses (representments).
• Monitor dispute deadlines and ensure compliance with card scheme requirements.
• Communicate with merchants and internal teams regarding dispute cases.
• Maintain accurate dispute records and reporting.

• 1 year of experience in disputes, chargebacks, fraud a fintech, bank, or acquiring environment. Internship experience is welcome.
• Basic understanding of the card payment ecosystem: participants (issuer, acquirer, merchant, card schemes), the transaction lifecycle, authorization, clearing, and settlement.
• Understanding of common fraud types and the difference between fraud, friendly fraud, and merchant-related disputes.
• Good organizational and time-management skills, with the ability to handle multiple cases and prioritize by deadline.