Officer Customer Experience

RESPONSIBILITIES:

• Accept customer requests and ensure timely feedback.
• Verify compliance with all established rules, procedures and instructions by airline employees when considering customer requests
• Analyze requests; identify customer needs, their level and focus
• Conduct official investigations regarding delays / cancellations of flights, cargo / mail, the provision of services by ground, airborne services, as well as all involved departments and divisions.

REQIIREMENTS:

• Higher education, preferably linguistic.
• Fluency in Russian, Kazakh, English.
• Literate spoken language.
• Business correspondence skills in three languages.
• Stress resistance, multitasking, speed of execution of orders, attention to detail.