Content Designer for Customer Service – Kazakhstan

We’re building a Content Design function from scratch — and we need people who want to be a part of that.

We see a Content Designer for Customer Service as a thinker and decision-maker, not as someone who operates at the text level only. Logic, scenarios, and solutions come first — everything else comes after. 

• Work closely with Product Teams and take ownership of local support updates. Make sure that the right knowledge is there at the right time.
• Think scenario-first — not just in answer templates or individual edits. Based on that, create clear and usable content: flow descriptions, articles, instructions, etc.
• Partner with local Support Teams: deliver knowledge updates, ask for feedback from real life, iterate, and improve. 
• Help evolve content guidelines and standards.

• 1+ years of experience in either UX Writing, Content Design, or Knowledge Management. 
• Basic experience with analyzing support tickets or customer journey mapping (CJM).
• Strong written communication skills and attention to detail, which you can demonstrate through your portfolio. 
• Experience with iterating and improving content based on feedback, research, data. 
• Strong cross-functional collaboration skills.

• Stable salary, official employment.
• Health insurance.
• Hybrid work mode and flexible schedule.
• Relocation package offered for candidates from other regions.
• Access to professional counseling services including psychological, financial, and legal support.
• Discount club membership.
• Diverse internal training programs.
• Partially or fully paid additional training courses.
• All necessary work equipment.