We're looking for a proactive Application Support Specialist to join our Murex team in Stockholm. You'll collaborate with a major bank, diagnosing and resolving functional issues for users within their Murex environment, ensuring efficient application usage.
Responsibilities
- Serve as the 1st line of support for all stakeholders across front, middle, and back office functions
- Troubleshoot Realtime setup/RTBS and Market Data issues on both intraday and EOD basis
- Support Trade Entry processes for FX and IRD products with Optionality, including structured trade products
- Handle Trade Lifecycle activities, including Contract, Exchange Task workflows, and DataDictionary
- Manage Datamart and Reporting-related queries
- Support FO Simulation Views, including portfolio simulation by trade, by position, and on-the-fly simulation
- Maintain integrations with external systems such as Markitwire and Bloomberg
- Assist with pricing and structuring of trades, including P&L impact analysis of trade actions
- Perform routine activities such as IMM and EOQ
- Document issue resolutions and share knowledge via training calls with internal team members
- Coordinate and prioritize workload strategically across differing business area needs
- Contribute to Incident, Problem, and Change Management processes
Requirements
- 2+ years of experience in Murex application support, preferably within a banking environment
- Knowledge of front, middle, and back office functionality
- Expertise in Trade Entry for FX and IRD products with optionality, as well as structured trade products
- Proficiency in Trade Lifecycle management, including Contract, Exchange Task workflows, and DataDictionary
- Familiarity with Datamart/Reporting, FO Simulation Views, and FO/Valuation modules
- Background in Realtime setup/RTBS and Market Data troubleshooting (intraday and EOD)
- Understanding of integrations with systems such as Markitwire and Bloomberg
- Competency in Incident, Problem, and Change Management practices
- Familiarity with Agile ways of working, including SNAP, Jira, and Confluence
- Ability to manage and prioritize workload according to business needs
- Growth mindset with a passion for streamlining and automating processes
- Strong verbal and written English communication skills (B2 level or higher) to engage directly with Front Office (FO) and business users
Nice to have
- Skills in SQL and Unix
- Experience in migration and/or upgrade activities
- Background in testing activities
- Strong knowledge of FO/Valuation modules
- Expertise in pricing and structuring of FX and IRD products with optionality