Merchant Support Specialist APAC
Due to our continued growth and increasing workload, Unlimit is looking for a Merchant Support Specialist to join our APAC team
Manage merchants' operational queries and issues, ensuring timely and successful resolution.
Proactively educate merchants on using and navigating Unlimit's portals, reports, and reconciliation processes.
Troubleshoot, analyze, resolve, track, escalate, and document technical issues.
Monitor payment processing performance and report on key metrics.
Collect merchant feedback and share insights with internal teams to help identify new features and product improvements.
Collaborate closely with cross-functional teams to resolve client inquiries and ensure high-quality service delivery.
Proactively identify opportunities to enhance the merchant experience and customer journey.
Bachelor's degree or equivalent in Economics, Business Administration, or a related field.
At least 1 year of professional experience in account management or customer support, preferably within card acquiring, payments, financial services, or banking.
1–5 years of experience in a customer-facing role.
A self-starter with a proactive and ownership-driven mindset.
Strong problem-solving and analytical skills.
Excellent verbal and written communication skills.
Experience managing customer relationships, both internal and external.
Able to perform accurately under pressure and adapt effectively to change.
Previous experience in the e-commerce payments industry is an advantage.
Native-level Mandarin speaker with proficiency in English.
Strong IT skills, including Microsoft Windows, Microsoft Office, and common web browsers (e.g. Chrome and Safari).
