The Global Compliance team ensures that the institution operates in line with applicable regulatory requirements and maintains a strong compliance culture across the business.
The team is responsible for internal policies, procedures and controls, regulatory monitoring, implementation of regulatory changes, complaint handling, regulatory reporting, and advisory support for business projects.
This is a hands-on role for someone who can work independently, take ownership, and translate regulatory requirements into practical business actions.
Key responsibilities
Provide regulatory compliance advice to internal teams on business initiatives, products, processes and projects;
Monitor EU and Cyprus regulatory developments and assess their impact on the business;
Draft, review and maintain internal policies, procedures, controls and compliance documentation;
Lead the implementation of regulatory changes across relevant teams;
Manage the end-to-end complaint handling process, including logging, investigation, resolution and reporting;
Support regulatory reporting, audits, inspections and information requests;
Work closely with Legal, Risk, Operations, Product, Finance, Customer Support and other stakeholders;
Help embed compliance requirements into day-to-day business operations.
Requirements:
2+ years of experience in a similar hands-on regulatory compliance role;
CySEC AML Certification and/or ICA Certificate in Compliance;
Experience within a regulated European EMI / PSP;
Experience with a licensed institution supervised by the Central Bank of Cyprus;
Strong understanding of EU and Cyprus regulatory frameworks applicable to EMIs and PSPs, including PSD2;
Good knowledge of AML/CFT, governance, risk management, DORA, operational resilience, outsourcing and third-party risk management;
Experience drafting policies, procedures and regulatory documentation;
Experience with complaint handling and regulatory monitoring;
Ability to work autonomously, prioritise tasks and drive deliverables with minimal supervision;
College degree or higher;
Proactive, responsible, collaborative and detail-oriented mindset;
AI-native mindset and curiosity about using AI tools to improve compliance processes;
Fluent English and Greek; other EU languages would be a plus.
