Manager, Professional Services
About the Role:
As the Professional Services Consulting Manager (EMEA), you won’t just manage a team—you’ll be a primary architect of our regional growth. We’re looking for a high-impact leader to partner with our Strategic Sales teams, bringing Wrike’s value into C-suite conversations and scoping complex delivery engagements that drive real ROI.
This is a true "player-coach" role reporting to Wrike’s global head of Professional Services. You will mentor a high-performing team to master the art of trust-building while personally overseeing the skills development and capacity planning that keeps our EMEA operations seamless. If you thrive on balancing high-level strategy with hands-on team development, you’ll fit right in.
While your primary focus will be on our EMEA team and customers, there will also be opportunities to collaborate on global customer engagements and internal projects to evolve the Wrike platform as a whole.
Location & Travel: This role is based in Ireland and offers the flexibility of being fully remote or hybrid. Some travel will be required for both internal and customer events; the frequency will vary based on business needs.
Your Impact:
- By driving a culture of ownership: Empowering your team to proactively identify and solve delivery bottlenecks.
- By scaling product excellence: Ensuring your team masters Wrike’s technical functionality and can translate requirements into high-value business outcomes.
- By being a Strategic Partner: Working alongside Sales to position Wrike’s services as a competitive advantage, leading the scoping and selling of enterprise-grade engagements.
- By removing friction: Acting as the ultimate unblocker for your team, navigating risks, and managing regional resource capacity.
- By fostering innovation: Thinking creatively to adapt Wrike’s methodology to the diverse business cultures within the EMEA region.
Your Qualifications:
- 7+ years of experience in professional services or management consulting, with at least 2 years in a formal people leadership or "team lead" capacity.
- A proven track record of leading complex software rollouts within large enterprise organizations.
- Expertise in Organizational Change Management and project management frameworks (Agile, Waterfall, etc.).
- Strong experience in Business Process Mapping and translating technical requirements into executive-level value propositions.
- A "customer-first" mindset and a genuine passion for improving how teams work.
Standout Qualities:
- Prior experience at a Tier 1 consulting firm or a high-growth SaaS provider.
- Certifications: PROSCI, PMP, PRINCE2, or Lean Six Sigma.
- Technical Literacy: Familiarity with REST APIs, BI tools (Tableau/PowerBI), or middleware like Workato/Make to discuss automation and integrations.
- Multilingualism: Fluency in a second European language (German or French is a plus).
What’s next?
- Prescreen with the Recruiter - 30 min
- Peer Interview (Consulting Manager) - 45 min
- Peer Interview (Tech Manager) - 45 min
- Interview with the Hiring Manager - 45 min
- Interview with HRBP - 45 min
- Cross-functional Department Interview - 45 min
- Final Cultural Interview 45 mins
Why Join Wrike?
- 5 Weeks of paid vacation
- Sick Leave Compensation
- 5 Paid Uncertified Sick Days
- 2 weeks fully paid w/ medical certificate, additional
- 4 weeks paid at 80% salary rate
- Parental Leave (fully paid): 18 Weeks Maternity / 4 Week Paternity
- 2 Volunteer Days
- Meal Vouchers (CZK 220 per working day)
- Annual Prague Travel Card (Lítačka)
- Hybrid Working Model
- Benefit budget with flexible options, including a MultiSport card, Canadian Medical membership, contributions to a pension savings plan and additional choices available through Benefit Plus
Your recruitment buddy will be Aleksandar Chernev, Senior Technical Recruiter.
#LI-AC1
Who Is Wrike and Our Culture
We’re a team of innovators and creators who solve the complex work problems of today and tomorrow. Hybrid work modeWrike promotes a hybrid model for team members near our office hubs in San Diego, Prague, Dublin, Nicosia, and Tallinn, with 2–3 in-office days per week to foster collaboration and teamwork. This work mode supports our culture of collaboration and solving problems fast to deliver business outcomes and win together.
Our persona
💡 Smart: We love what we do, and we’re great at it because this is our domain. Our combined knowledge in this space is unmatched. 💚 Dedicated: We get up every day focused on helping our customers win. We’re committed to helping our teammates win, too! 🤗 Approachable: We're friendly, easy to get along with, considerate, and helpful.Our culture and Values
🤩 Customer-Focused
We care about our customers. We understand the customer journey, experience, and value derived from Wrike. Decision-making and action-taking are done with the customer in mind.
🤝 Collaborative
We work as one and win together, each bringing unique strengths that contribute to diversity of thought for better outcomes. Leveraging our own work management platform, we foster an environment of creative collaboration and shared achievement.
🎨 Creative
We strive to succeed through continuous innovation. It’s our pursuit of novel concepts that helped us create a market category. We continue to cultivate a workplace that fosters creative thinking as a means of transcending conventional boundaries and empowers us to break new ground to deliver extraordinary work management solutions.
💪 Committed
We believe in ownership at all levels of the organization, by owning workflows from start to finish. Each member of our team is an integral part of this commitment, establishing work as a platform for personal growth and transformation, as well as collective success and growth.
