Live Quality Supervisor
Description
We are seeking a highly organized and proactive Live Quality Supervisor to oversee live gaming activities and ensure optimal performance and compliance across all shifts. This role requires strong leadership skills, in-depth knowledge of live gaming operations, and the ability to manage technical and operational challenges in real-time.
Requirements
- Strong knowledge of live gaming operations and industry standards.
- Familiarity with task management systems (e.g., Jira, B2B platforms).
- Language Skills: Fluency in English is required; knowledge of additional languages is an advantage.
- Shift Preparation & Handover: Arrive 30 minutes before the shift to review operational updates, ongoing issues, and new employee performance insights.
- Pre-Shift & Operational Readiness: Conduct check-ins, ensure dealers meet appearance and uniform standards, and verify new employees' game knowledge.
- Quality Control & Performance Management: Monitor live dealer performance, provide feedback, address errors, and enforce corrective actions when necessary.
- Live Game Supervision & Issue Resolution: Oversee real-time game operations, ensuring smooth dealer transitions and prompt resolution of technical or gameplay issues.
- Employee Training & Development: Evaluate dealer performance, coordinate retraining for underperforming employees, and conduct regular feedback sessions.
- Regulatory Compliance & Reporting: Maintain accurate records of shift activities, document violations, and escalate unresolved issues to supervisors.
- Technical & Operational Coordination: Ensure all gaming equipment, dealer tablets, and live streaming setups are fully functional throughout the shift.
- Studio & Equipment Maintenance: Supervise the cleanliness and presentation of gaming tables, dealer uniforms, and the studio environment.
- Communication & Stakeholder Engagement: Act as the primary point of contact for shift-related escalations, customer feedback, and operational inquiries.
Nice to have
- Excellent communication and interpersonal skills.
- Ability to provide constructive feedback for employee growth.
- Detail-oriented with strong organizational and analytical skills.
- Quick problem-solving skills to handle live gaming issues efficiently.
- Ability to remain calm and professional under pressure.
- Strong sense of responsibility and accountability.
- Adaptability to fast-paced and dynamic work environments.
