Lead Site Reliability Engineer (Dynatrace Observability)

We are seeking a Lead Site Reliability Engineer to drive observability outcomes by designing and delivering a Dynatrace dashboard that unifies business and operational KPIs for senior stakeholders. You will lead telemetry integration across distributed systems, partner closely with stakeholders, and ensure data accuracy and reliability.

Responsibilities

• Lead the design and implementation of a Dynatrace dashboard aligned to strategic business and operational KPIs
• Conduct interviews with client stakeholders to capture goals, KPI definitions, and reporting expectations
• Define the telemetry strategy to ensure end-to-end visibility across web applications and microservices
• Integrate new event tracking signals to expand real-time observability coverage
• Troubleshoot data accuracy, gaps, and reliability issues impacting dashboards in distributed environments
• Optimize Dynatrace configurations to keep dashboards aligned with evolving KPI needs
• Coordinate with a small agile engineering team and client managers to align delivery milestones
• Identify project blockers early and drive resolution to protect timelines and scope
• Translate analyst and product owner input into actionable monitoring solutions that support product validation
• Validate dashboard outputs with stakeholders and iterate based on feedback and usage patterns
• Document dashboard design decisions, data sources, and operational runbooks for ongoing maintenance

Requirements

• 5+ years of Site Reliability Engineering experience with distributed systems
• 5+ years of observability platform experience, including Dynatrace
• Proven leadership experience leading implementation work and guiding stakeholders
• Strong stakeholder management skills in client-facing environments
• Hands-on monitoring implementation and maintenance experience across complex services
• Advanced troubleshooting skills for observability gaps and data quality issues
• Strong analytical skills to diagnose root causes affecting monitoring accuracy
• Agile delivery experience working in small, cross-functional teams
• Clear communication skills to translate requirements into actionable monitoring solutions
• English proficiency: B2 Upper-Intermediate

Nice to have

• Experience integrating observability signals from AWS services such as CloudWatch
• Experience working with analytics platforms such as Databricks
• Experience building VP-level KPI reporting dashboards for business stakeholders