Lead Application Support Analyst
We are seeking an experienced Lead Application Support Analyst to act as a subject matter expert within Application Support.
You will work at various long-term unanticipated worksites throughout the U.S.
Responsibilities
- Responsible for supporting software applications development
- Design, deploy, and enhance defined ITIL Technical management and Service management practices in the team as well as across several teams
- Create high-quality design, technical, and project documentation including documentation of code
- Write high-quality issue investigations and solution documentation
- Process incidents and services requests, initiate and formalize changes ensuring proper authorization
- Utilize different software development methodologies, processes, techniques, and quality planning methods in all phases of work
- Facilitate effective communication between customers, offshore and onshore technical team
Requirements
- 4 years of employment experience in the job offered (Lead Application Support Analyst), Application Support Analyst, Software Engineer, Computer Systems Analyst, Technical Support Engineer, Build Engineer, Systems Engineer, Software Maintenance Engineer, or closely related occupation
- Experience monitoring at least one of the following operational platforms: ServiceNow, PagerDuty, Opsgenie, Dynatrace, Data Dog, or New Relic to reflect requirements into actionable tasks for Maintenance Support and Development teams
- Utilizing at least one of the following cloud services: AWS, Azure, or GCP
- Utilize at least one of the following programming languages: SQL, Python, Bash, or PowerShell alongside at least one of the following orchestration technologies: Nomad, Docker, or Kubernetes to take overall responsibility for product software development, integration, and operational maintenance and support
- Employing Agile methodology and SDLC in all phases of work
