L2 Support - Silverlake Deposit
Project description
Our Client a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America are looking for Consultants to be part of the project The Technology and Operations function is comprised of five teams of specialists with distinct capabilities: business partnership, technology, operations, risk governance and planning support and services. They work closely together to harness the power of technology to support our physical and digital banking services and operations. This includes developing, centralising and standardising technology systems as well as banking operations in Malaysia and overseas branches. The client has more than 80 years of history in the banking industry and is expanding its footprint in Malaysia. The selected resource will be working in a newly setup technology centre located in Kuala Lumpur as part of Technology and Operations to deliver innovative financial technology solutions that enable business growth and technology transformation.
Responsibilities
- You will be working on - DevOps - ALDON (automation of software deployment on AS400) - Silverlake - CASA - Time Deposits Your responsibility includes the following:
- Diagnose problems raised by level 2 support / service recovery
- Design, build and test secure code or configuration fixes to permanently resolve the problem raised
- Support SIT and UAT of code or configuration fixes
- Update application documentation to reflect the fix
- Prepare and test deployment plan, and seek approval for deployment from change control forum
- Provide or contribute to reports on incidents, problems, service requests and application changes
- Support deployment of fix. This is usually after business hours
- Perform root cause analysis for major incidents
- Provide or contribute to reports on incidents, problems, service requests and application changes
- Identify and design improvements to the application (e.g. to reduce technical debt)
- Escalate and track appropriate problems for software vendors to provide permanent fixes
SKILLS
Must have
- 3-5 years of experience
- Report Program Generator (RPG)
- Have done project based implementation in SDLC Work on Server/Database: AS400/DB2 OS: AS400
Nice to have
NA
