L2 Support Engineer (Endpoint) – Middle
We are looking for a proactive L2 Support Engineer (Endpoint) with experience managing enterprise-scale environments and supporting globally distributed teams. You will be responsible for maintaining and improving our Windows/macOS infrastructure, endpoint management platforms, collaboration tools, and automation processes while driving reliability, security, and operational excellence across the organization.
- Administration and maintenance of Windows/macOS infrastructure in distributed environments
- Administration of Microsoft Active Directory, Azure ID/Entra ID, Google Workspace, Slack, and related SaaS platforms
- Administration and support of endpoint management systems (Microsoft Intune, Kandji/Jamf/Iru, etc.)
- Automation of routine administrative tasks using Python, PowerShell, Bash, and AI-assisted workflows
- Management of software deployment, device compliance, identity and access management processes
- Participation in infrastructure improvement initiatives, R&D, and implementation of new services and technologies
- Maintenance of technical documentation and knowledge base; Collaboration with vendors, security teams, and engineering teams to improve infrastructure reliability and security
- At least 3 years of experience at companies with 100+ employees and distributed offices\partially or fully remote
- Expert knowledge of modern operating systems MS Windows Server and MS Active Directory
- Basic Linux experience
- Experience with administration and support of collaboration and endpoint management platforms: Slack, Azure ID, Google Workspace, etc
- Experience with administration and support of MDM platforms: Microsoft Intune and Apple device management solutions (Kandji/Iru, Jamf, or similar)
- Understanding of modern endpoint management, device compliance, software deployment, and identity/access management practices across Windows and macOS environments
- Experience with monitoring and logging systems (Zabbix, Grafana, Prometheus, Graylog, ELK, etc.)
- Hands-on experience using AI tools (ChatGPT, Claude, Copilot, etc.) for infrastructure automation, scripting assistance, troubleshooting, and technical research
- Scripting languages (Python/PowerShell/Bash) – daily routine automation
- Strong troubleshooting and cross-team communication skills
- English B1+ (be able to participate in meetings with vendors tech support and sales/presales managers) and strong command of Russian
- Higher technical education would be a plus
- Experience with GitOps and CI/CD workflows (GitLab CI, GitHub Actions, etc.)
- Experience supporting globally distributed teams and remote-first environments
- Experience with SSO/MFA solutions and identity providers (understanding OIDC/SAML protocols)
