IT Support & Operations Specialist

Social Discovery Group (SDG) is one of the world's largest groups of social discovery companies, uniting millions of users on dozens of products. SDG solves the problem of loneliness, isolation, and disconnection - transforming virtual intimacy into the new normal. SDG products redefine the way people interact and connect with each other.

Our portfolio includes social entertainment platforms designed to connect people online across different cultures in different parts of the world. This includes globally recognized brands such as DateMyAge, Dating.com, EuroDate, Dil Mil and Cupid Media. SDG has a presence in more than 150 countries.

We bring together a team of like-minded people and IT professionals specializing in the creation and development of globally impactful social discovery products. Our international team of 1000+ professionals and digital nomads works all over the world. Our teams of digital nomads work remotely from Cyprus, Malta, the USA, Armenia, Georgia, Kazakhstan, Montenegro, Poland, Latvia, Serbia, Spain, Portugal, UAE, Israel, Turkey, Thailand, Indonesia, Japan, Hong Kong, Australia and many other locations.

We’re proud to be a two-time “Great Place to Work” winner (USA & Japan, 2024–2025) and a Top-5 Company for Work-From-Anywhere Jobs (FlexJobs, 2025).

Your main tasks will be:

Infrastructure & Cloud

• Operate, maintain, and evolve the company’s IT infrastructure (data center / colocation and public clouds).
• Deploy and update applications in cloud environments; configure environments, networks, VPNs, firewalls, monitoring, and logging.
• Organize backup and data recovery processes.
• Deploy and support software in related cloud systems (e.g. IT helpdesk, support services).

3rd-party Providers & Software Implementation

• Coordinate third-party vendors during implementation and ongoing support of software solutions (IT helpdesk, MDM, SSO/IdP, monitoring, asset management, etc.).
• Define requirements, timelines, delivery plans, and control execution quality.
• Prepare access and environments, enforce least-privilege principles, MFA, logging, and access revocation after work completion.
• Acceptance of delivered solutions (UAT/acceptance testing), defect tracking, and fix validation.
• Ensure proper handover of documentation and knowledge: instructions, runbooks, escalation contacts, SLAs.
• Incident management and escalations together with providers.
• Participate in vendor and product selection: technical evaluation, risk assessment, compatibility with the current stack, and solution recommendations.

Email & Google Workspace

• Administer corporate email accounts (creation/deletion of mailboxes, aliases, groups, security policies).
• Perform Google Workspace migrations (company-wide domain/account migrations): planning, cut-over, data transfer (mail, Drive, calendars), post-migration support.
• Configure and maintain SPF / DKIM / DMARC, anti-spam and anti-phishing protection.

Employee Onboarding & Offboarding

• Prepare and issue accounts and access: email, Slack, Asana, Confluence, etc.
• Configure workstations and password managers.
• Prepare equipment and first-day checklists.
• Disable access and collect issued equipment (laptops, accessories, tokens).
• Data transfer/archiving, reassignment of ownership, device blocking and remote wipe.

Hardware Procurement & Asset Lifecycle

• Maintain an up-to-date IT asset inventory (asset cards, status, warranty, depreciation).
• Plan and manage procurement (phones, laptops, peripherals, licenses, stock), repairs, disposal, and RMA.
• Procurement and accounting of cold crypto wallets, storage policies, multisig / access separation, seed phrase backup procedures.

User Support & Security

• 1st / 2nd line user support, SLA management, ticket prioritization, and knowledge base maintenance.
• Security policies enforcement: MFA, least privilege, patch management, disk encryption, regular security audits.

What do we offer:

• REMOTE OPPORTUNITY to work full time;
• Vacation 28 calendar days per year;
• 7 wellness days per year (time off) that can be used to deal with household issues, to lie down and recover without taking sick leave;
• Bonuses up to $5000 for recommending successful applicants for positions in the company;
• 50% payment for professional training, international conferences and meetings;
• Corporate discount for English lessons;
• ​Health benefits. According to the paychecks, if you are not eligible for corporate medical insurance, the company will compensate you with up to $ 1,000 gross per year per employee. This can be spent on self-purchase of health insurance or on doctor’s fees for yourself and close relatives (spouse, children);
• ​Workplace organization. The company provides all employees with an equipped workplace and all the necessary equipment (table, armchair, wifi, etc.) in our offices or co-working locations. In the other locations, the company provides reimbursement of workplace costs up to $ 1000 gross once every 3 years, according to the paychecks. This money can be spent on the rent of the co-working room, on equipping the working place at home (desk, chair, Internet, etc.) during those 3 years;
• Internal gamified gratitude system: receive bonuses from colleagues and exchange them for our merchandise, team building activities, massage certificates, etc.

Sounds good? Join us now!