IT Support Engineer (Serbia)

Responsibilities

• Providing technical support for users, including remote ones;
• Processing user requests, including remote ones, and providing consultations;
• Troubleshooting hardware and software errors; managing system permissions; installing, configuring, and maintaining software components;
• Assisting employees working at Playrix's offices and remotely install software and hardware components;
• Providing support for office infrastructure;
• Administrating operating systems - Windows and macOS;
• Providing technical support of video conferences;
• Performing hardware inventory;
• Writing software user manuals and instructions;
• Optimizing and automating current processes.

Requirements

• At  least 3 years of experience in technical support or Service Desk (1st or 2nd line);
• Excellent knowledge of the architecture of modern PCs and laptops, as well as skills in diagnostics and minor repair;
• Knowledge of the principles of construction and operation of local and global networks and telecommunication protocols;
• Experience in RF analysis, design and optimization of access point placement;
• Experience in monitoring and optimizing Wi-Fi network performance, ability to solve problems with low speed, packet loss and latency;
  
• Experience working with two of the following operating systems: Windows, macOS, Linux;
• System administration skills of one of the following: Active Directory, Azure AD, Google Workspace;
  
• Experience with VPN solutions, including Cisco AnyConnect;
  
• Experience writing technical documentation and user manuals;
• Basic knowledge of the standards of IT services provision (ITIL, COBIT, ISO 20000);
• Fluency in Russian and proficiency in English.

 Preffered

• Programming skills (Python, PowerShell);
  
• Experience as a Network Engineer;
• Experience in the budgeting or procurement of IT equipment;
  
• Experience with equipment inventory management systems;
• Experience with virtualization systems.