IT Support Administrator I

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.

The IT team helps keep Affirm’s people productive, connected, and secure by supporting the technology employees rely on every day. We manage and support end-user devices, enterprise applications, office technology, and IT infrastructure while maintaining a strong focus on security, compliance, and a seamless employee experience. Our team works across a broad range of technologies and partners closely with employees throughout the company to troubleshoot issues, improve processes, and build reliable, scalable solutions as Affirm grows.

We’re seeking a flexible IT Support Administrator to help manage and support Affirm’s New York City office and technology infrastructure. Our ideal candidate excels in troubleshooting and problem-solving, with respect for compliance, and documentation.

As a Support Administrator of a rapidly growing company, you will be the backbone of IT, with efficiency, security, and customer satisfaction being your primary objectives.

What You'll Do:

• Locally support and troubleshoot users within our NYC office
• Remotely support and troubleshoot our end user’s problems
• Educate on and enforce our IT compliance and policy obligations
• Maintain our Zoom Rooms and AV hardware within conference rooms
• Monitor for security threats and malware, staying ahead of the curve to protect our users
• Occasionally maintain the in-office, local network infrastructure
• Maintain enterprise systems and company IT assets such as servers and desktops

What We Look For:

• Experience with macOS administration and support
• Ability to improvise and find immediate solutions
• Experience managing formal ticketing systems
• Experience administering SaaS technologies
• Flexibility to work with all types of technology
  • macOS, Windows, Printers, Network devices, etc.
• Experience with machine and account provisioning and deprovisioning
• Experience managing Enterprise security:
  • Endpoint security—disk encryption, OS firewalls, laptop/mobile lockdown
  • Email security—tools for signed/encrypted email communication
• Mobile device management technologies
• Willing to grow, learn, and be proactive in finding new, efficient solutions

Pluses:

• Experience administering Google for Business
• Self motivated to learn and advance their career within IT
• Experience with AV systems
• Ability to explain difficult technical concepts without being condescending
• Apple Certified Associate or ACSP certification
• Automation and scripting experience
• Goes above and beyond the traditional IT role to assist the office, and greater company to run at maximum efficiency
• Confidence to maintain office IT infrastructure on their own, as needed

Compensation & Benefits:

Pay Grade - E
Equity Grade - 2

Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills.

Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.)

USA base pay range (CA) per year: $80000 - $100000

Please note that visa sponsorship is not available for this position.

Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities.

We’re extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include:

• Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents
• Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses
• Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge
• ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount

We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.

[For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records.