Customer Care Manager - Account Management (Security & Administration)
Join us as Customer Care Manager in the Account Management team to give our French market clients the kind of support that makes them feel genuinely taken care of. You'll resolve production tickets, untangle complex problems, and help shape the way our Account Management team operates, under the guidance of Axelle, our Team Lead.
➡️ What you'll do
- Own client tickets end-to-end: Solve problems across chat, email, and occasional video calls for non-VIP clients in the French market.
- Dig into the details: Investigate account activity, company profiles, and transaction history to find the right answer, not just a quick one.
- Go beyond the obvious fix: Proactively recommend products or solutions based on what each client actually needs.
- Partner with Product and Tech: Help resolve bugs and feature requests that need cross-functional problem-solving.
- Fix what's broken around you: Contribute to "broken windows" projects like improving CRM workflows or building better internal databases.
➡️ What we're looking for
- Customer-facing experience: You've worked directly with clients before, in customer care or a similar role.
- Sharp written communication: You write clearly and professionally in French and English, across chat, email, and calls.
- A natural problem-solver: You enjoy untangling tricky, ambiguous situations rather than escalating them.
- Curiosity that drives learning: You're comfortable reading documentation and figuring things out independently.
- AI-fluent mindset: You're keen to use AI tools to work faster and rethink how the job gets done, not just to tick a box.
- Flexible availability: You're comfortable working outside of standard office hours and on weekends when clients need support.
➡️ What we can offer you
- Real specialization, fast: Move beyond foundation-level work within months as you build full-scope expertise.
- Trust-based autonomy: Once trained, you'll own your tickets and projects without anyone looking over your shoulder.
- A clear path forward: Foundation work here can lead into product, project ownership, or other specialized tracks.
- Hands-on mentorship: You'll be coached directly by senior teammates invested in your growth.
