Helpdesk / SysOps / System Administrator
About the project
Andersen is hiring a Helpdesk / SysOps / System Administrator to support enterprise IT infrastructure, ensure reliable system operations, and provide technical support across global projects.
Andersen is a pre-IPO software development company that provides a full cycle of services, following project management standards and best practices. For over 19 years, we have been helping enterprises and middle-sized firms transform their businesses by creating effective digital solutions using innovative technologies.
Immerse yourself in a global landscape as we collaborate with enterprises spanning North America, Western Europe, Israel, Australia, and the UAE. Our diverse expertise extends across FinTech, Healthcare, Retail, Telecom, Media & Entertainment, Logistics, Travel & Hospitality, eCommerce, and more.
Responsibilities
- Providing L1/L2 technical support for end users, resolving hardware, software, and network-related issues.
- Installing, configuring, and maintaining Windows/Linux workstations and servers.
- Managing user accounts, permissions, and access in Active Directory, Microsoft 365, or similar environments.
- Monitoring system performance, availability, and security, responding to incidents and alerts.
- Supporting network infrastructure, VPN connectivity, printers, and peripheral devices.
- Troubleshooting operating systems, applications, and infrastructure components.
- Performing system updates, patching, backups, and recovery procedures.
- Maintaining technical documentation, knowledge base articles, and operational procedures.
Requirements
- Experience as a Helpdesk Engineer, System Administrator, SysOps Engineer, or in a similar role for 2+ years.
- Strong knowledge of Windows and/or Linux administration.
- Experience with Active Directory, Microsoft 365, DNS, DHCP, Group Policy, and user access management.
- Experience troubleshooting hardware, software, networking, and operating system issues.
- Familiarity with TCP/IP, VPN, firewalls, and basic network administration.
- Experience with virtualization technologies (VMware, Hyper-V, Proxmox, or similar).
- Experience with monitoring, backup, and system maintenance tools.
- Knowledge of PowerShell, Bash, or other scripting languages for task automation.
- Experience with ticketing systems such as Jira Service Management, ServiceNow, Zendesk, or similar.
- Strong troubleshooting, communication, and customer support skills.
- Level of English – from Upper-Intermediate or above.
Nice to have
- Knowledge of German.
Why join us
- Experience in teamwork with leaders in FinTech, Healthcare, Retail, Telecom, and others. Andersen cooperates with such businesses as Samsung, Siemens, Johnson &' Johnson, BNP Paribas, Ryanair, Mercedes, TUI, Verivox, Allianz, T-Systems, etc..
- The opportunity to change the project and/or develop expertise in an interesting business domain.
- Job conditions – you can work both fully remotely and from the office or can choose a hybrid variant.
- Guarantee of professional, financial, and career growth! The company has introduced systems of mentoring and adaptation for each new employee.
- The opportunity to earn up to an additional 1,000 USD per month, depending on the level of expertise, which will be included in the annual bonus, by participating in the company's activities.
- Access to the corporate training portal, where the entire knowledge base of the company is collected and which is constantly updated.
- Bright corporate life (parties / pizza days / PlayStation / fruits / coffee / snacks / movies).
- Certification compensation (AWS, PMP, etc).
- Referral program.
- Private health insurance and compensation for sports activities.
