Head of People Care Center

ChillBase·Kazakhstan, Cyprus, Serbia·Удалённо, Офис·2 нед. назад

HeadManagementHR

As our projects continue to grow, so does our studio infrastructure: offices, services, internal processes, and culture hubs across different locations.

To support this growth while maintaining a high standard of quality, we’re expanding the team and looking for a Head of People Care Center to build and develop an employee care function across the company. This role will become a key pillar for our distributed team – improving processes, services, and benefits, and helping shape a work environment that’s both comfortable and efficient.

If you value responsibility, clarity, and a low-bureaucracy approach, we’re definitely moving in the same direction.

What we want to see:

At least two years of experience in a similar role such as Head of Care/ Admin/People Operations
Experience building an employee care center from scratch or scaling an existing one
Experience working with corporate benefits and their operational support
Experience building employee facing services and improving service orientation
Hands on experience managing offices and infrastructure services, including leading large relocation or office opening projects and defining corporate office standards
Experience managing an administrative team, including hiring, onboarding, and development
Experience with budget planning
Understanding of HR administration processes and employee relocation
English proficiency at B2 level or higher

Additionally, it would be great to have:

Experience implementing or supporting culture hubs
Experience contributing to internal communications and organizing corporate events
Experience working in a distributed or global company
A genuine love for games

What you will be doing:

Building and developing the People Care Center
Improving the work environment and employee experience
Managing insurance programs, corporate learning initiatives, sports compensation, and other benefit programs, including evaluating their effectiveness and introducing new options
Supporting strategic initiatives related to office and culture hub development and creating a unified internal environment across all company locations
Leading a team of office managers and developing the department growth strategy
Driving projects to improve administrative functions, including implementing reporting systems and efficiency metrics such as SLA and NPS
Planning the department budget and maintaining reporting

Growth and development

Our project is actively growing, as well as the team that creates it. We invest in the growth of each specialist and regularly review salaries based on performance. Moreover, we have a promotion system that allows specialists to showcase their talents in more responsible positions.