Head of Operational Excellence
BrainRocket is a global company creating end-to-end tech products for clients across Fintech, iGaming, and Marketing. Young, ambitious, and unstoppable, we've already taken Cyprus, Malta, Portugal, Poland, and Serbia by storm. Our BRO team consists of 1,300 bright minds creating innovative ideas and products. We don’t follow formats. We shape them. We build what works, launch it fast, and make sure it hits.
❗️Please note that this role is office-based for Spain.
❗️If you need to be relocated, we take care of the process.
Summary:We are looking for a visionary Head of Operational Excellence to architect and scale our efficiency of Delivery. You won’t just manage processes; you will own the organizational design and transformation strategy that enables BrainRocket to scale. You are a high-ownership leader who thrives on turning complexity into streamlined, high-output operations. ✅ Key Responsibilities: ✔️Planning: Define and lead the Development processes roadmap, aligning process improvements with global business goals and long-term scalability. ✔️Delivery: Identify bottlenecks across the RND and Delivery department; design and oversee the implementation of high-impact processes and automation tools. ✔️Performance Governance: Establish and own the "Operating System" of the company, including sophisticated Operational KPIs, monitoring dashboards, and reporting. ✔️Change Leadership: Act as the primary change agent, fostering a high-performance culture and mentoring a team of OpEx specialists. ✔️Executive Stakeholder Management: Partner with C-suite and Department Heads to drive organizational design and ensure cross-functional synergy. ✅ Key Requirements: ✔️ Experience: Proven track record in Senior Executive roles within OpEx, Transformation, or Program Management (ideally in Tech/Software). ✔️Expertise: Deep knowledge of Business Process , requirement gathering, and automation-led efficiency. ✔️Leadership: A "tough-but-fair" leader who is result-oriented, persistent, and comfortable navigating ambiguity. ✔️Communication: Mastery of stakeholder management with the ability to influence at all levels in advanced English. Jira Systems Mastery: Act as the Chief for the Atlassian ecosystem; design complex workflows, advanced roadmaps, and automation suites to ensure 100% operational transparency.
✅ We offer excellent benefits, including but not limited to:
🧑🏻💻 Learning and development opportunities and interesting, challenging tasks;📝 Official employment following Spain/EU laws, including registration of family members;
✈️ Relocation package (flight tickets + 2-week hotel stay);
📚 Language development support and partial compensation for classes;
🎁 Birthday celebration gift;
🏝 23 working days of Annual Vacation for proper rest; 🏋️♂️Social Club and more than 50 events per year - coming soon; ⚖️ Competitive remuneration level with annual review; 🏄🏻♂️ Teambuilding activities.
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