Head of Next-Generation Managed Services
As the Head of Next-Generation Managed Services at EPAM Systems, you will revolutionize our service delivery model by implementing AI-first strategies while leading multiple strategic client accounts. You'll architect next-generation managed services that integrate DevOps, SRE principles, and intelligent automation to transform how we deliver value. This pivotal leadership role requires both visionary thinking and operational excellence as EPAM positions itself as the leading AI-powered software Engineering Services provider. You'll serve as a trusted advisor to clients, designing future-ready service landscapes that leverage GenAI, AIOps, and advanced observability across cloud and on-premise environments while scaling our capabilities to support 10,000+ engineers.
Req.#796768044
Responsibilities
- Develop transformative managed services approaches integrating DevOps, SRE, and AI-powered automation
- Design non-linear commercial models and implement GenAI programs to enhance team productivity
- Lead delivery across multiple accounts
- Implement effective incident management; drive system performance improvements; and establish advanced monitoring and alerting capabilities
- Architect comprehensive automation strategies spanning service management, event correlation, and application performance management
- Design observability solutions for hybrid environments and implement AIOps strategies
- Serve as a thought leader and trusted advisor to clients
- Identify new service opportunities
- Develop differentiated solutions leveraging emerging technologies
- Build high-performing teams that deliver exceptional client satisfaction
Requirements
- 15+ years of technology leadership experience with at least 10 years in managed services
- Deep expertise in Service Design, DevOps practices, SRE principles, and automation strategy
- Proven experience implementing AIOps, GenAI, and advanced observability platforms
- Strong track record of business development, revenue growth, and team leadership
- Demonstrated ability to develop innovative service models and drive digital transformation
- Experience designing integrated operating models for multi-vendor scenarios
- Master's degree in Computer Science, Engineering, or related field (or equivalent experience)
- Exceptional communication skills with the ability to translate complex technical concepts for business audiences
- History of successfully leading and scaling managed services operations with large teams
