Head of Human Resources (Operations)
The Operations team is the core engine of the company, responsible for delivering day-to-day execution across functions such as Customer Care, logistics, Ambassadors, among others. It is typically a high-volume, fast-paced environment where efficiency, scalability, and service quality are critical.
The HR function supporting Operations plays a key role in ensuring the right talent, structure, and processes are in place to sustain growth, optimize performance, and maintain a strong employee experience at scale.
Challenges that await you:
- Managing HR at scale in a high-volume, fast-changing operational environment.
- Acting as the strategic HR partner for the Operations organization, aligning people strategy with business goals.
- Leading all HR efforts for Operations, including workforce planning, hiring strategy, onboarding, performance management, engagement, and retention.
- Collaborating with HR Ops, Talent Acquisition, and other HR functions to ensure seamless execution of processes at scale.
- Balancing business demands (speed, efficiency, cost) with employee experience and engagement.
- Reducing attrition and improving retention in operational roles.
- Building structure and consistency in environments that may be evolving or partially unstructured.
- Supporting rapid hiring needs while maintaining quality of talent.
- Driving performance and accountability across large teams with diverse profiles.
- Navigating labor complexity, including shifts, schedules, and operational constraints.
- Influencing business leaders and driving people decisions in a highly execution-focused environment.
What makes you a great fit:
- 7+ years of experience in HR, with strong exposure to Operations, Customer Support, or high-volume environments.
- Proven experience as an HR Business Partner or HR Lead supporting large Operations teams.
- Strong understanding of workforce planning, performance management, and employee relations in operational settings.
- Experience managing large populations (e.g., Customer Support).
- Ability to combine strategic thinking with hands-on execution.
- Strong data-driven mindset, with experience using metrics to drive decisions.
- Solid knowledge of labor law and HR compliance.
- Excellent stakeholder management and ability to influence senior leaders.
- High adaptability and comfort working in fast-paced, high-growth environments.
- Fluent English and Spanish is required.
- Innovative Spirit: A commitment to creativity and groundbreaking solutions.
- Honest Feedback: valuing open, transparent communication.
- Supportive Team: a strong, collaborative community.
- Celebrating Achievements: recognizing our wins together.
- High-Tech Environment: a team full of smart and revolutionary people who date to challenge the status quo of incumbent finances.
