End-User Support Engineer (Endpoint)

We are seeking a skilled and motivated User Support Endpoint to manage enterprise endpoint environments, implement critical security enhancements and deliver reliable operational support. In this role, you will take ownership of strategic initiatives and day-to-day operational tasks to ensure our systems remain secure and efficient.

Responsibilities

• Manage the full enterprise endpoint lifecycle, including device technology refresh planning, standardized deployment activities and inventory cleanup to maintain accuracy and integrity across multiple environments
• Lead security and compliance initiatives, including the onboarding and configuration of Microsoft Defender for Endpoint to ensure comprehensive threat protection across all enterprise devices
• Deploy and enforce AppLocker application control policies and implement CIS Benchmark hardening standards to strengthen the organization's overall security and compliance posture
• Deliver ongoing operational support through routine system maintenance, patch management cleanup and client software upgrades, ensuring endpoints remain healthy, current and aligned with organizational standards
• Troubleshoot and resolve VDI-related issues, conducting root cause analysis on recurring incidents while maintaining technical documentation and standard operating procedures to support operational consistency

Requirements

• Experience in endpoint engineering or systems administration within a large enterprise environment
• Hands-on experience deploying and managing Microsoft Defender for Endpoint, including policy configuration and incident monitoring
• Proficiency in AppLocker policy management and implementation of CIS security benchmarks across Windows-based environments
• Experience with enterprise endpoint management platforms such as Microsoft Intune, SCCM/MECM or equivalent MDM/UEM solutions
• Understanding of VDI technologies (e.g., Citrix, VMware Horizon or Azure Virtual Desktop) with demonstrated troubleshooting capabilities
• Clear communication and documentation skills, with the ability to manage multiple priorities, coordinate cross-functional stakeholders and deliver clear technical reporting

Nice to have

• Scripting and automation experience using PowerShell to streamline endpoint management and reduce manual effort
• Relevant certifications such as Microsoft Certified: Modern Desktop Administrator, CompTIA Security+ or equivalent
• Familiarity with ITIL frameworks and formal change management processes