Driver Operations Specialist – Brazil – Brazil (Sao Paulo)
Develop and scale strategic partnerships that boost driver engagement, and improve overall driver retention. This role focuses on creating, optimizing, and expanding partnerships & benefits that motivate drivers to stay engaged.The Driver Operations Specialist is the business owner of partnership programs focused on Supply in InDrive.
Driver Engagement & Tier Progression
– Own KPIs related to active drivers, tier progression, and partnerships conversion rate.
– Develop targeted initiatives to boost market engagement
– Analyze driver behavior to identify what benefits or incentives drive the biggest improvements in engagement and retention.
Partnerships Management & Scaling
– Lead the scale-up partnerships across Brazil by coordinating marketing campaigns, regional communications, and in-app visibility.
– Build and maintain strong relationships with external partners, ensuring alignment on goals, reporting, and operational performance.
– Collect and synthesize business insights from these partnerships to refine deal terms, communication strategy, and benefit mechanics.
Incentives Optimization & Program Expansion
– Improve supply adoption by designing and refining incentives campaigns that make the tier more attractive and rewarding.
– Develop and test new incentives and benefit structures based on driver needs, competitive benchmarks, and performance data.
– Lead the diversification of fleet partnership deals, identifying new partners that complement InDrive’s value propositions and offer customized benefits to different driver segments.
Performance Tracking & Analysis
– Monitor and analyze the performance of each partnership, focusing on:
Activation and conversion, and budget optimization
Produce insights and reports to support strategic decisions and optimize campaigns.
Cross-functional Coordination
-Work closely with Marketing, Driver Operations, Product, and CRM teams to ensure partnership campaigns are launched with proper targeting, messaging, and tracking.
-Align with CS teams to ensure drivers receive the correct information and support related to partnership benefits.
-Act as the internal owner for all partnership-related workflows, documentation, and operational readiness.
– Own KPIs related to active drivers, tier progression, and partnerships conversion rate.
– Develop targeted initiatives to boost market engagement
– Analyze driver behavior to identify what benefits or incentives drive the biggest improvements in engagement and retention.
Partnerships Management & Scaling
– Lead the scale-up partnerships across Brazil by coordinating marketing campaigns, regional communications, and in-app visibility.
– Build and maintain strong relationships with external partners, ensuring alignment on goals, reporting, and operational performance.
– Collect and synthesize business insights from these partnerships to refine deal terms, communication strategy, and benefit mechanics.
Incentives Optimization & Program Expansion
– Improve supply adoption by designing and refining incentives campaigns that make the tier more attractive and rewarding.
– Develop and test new incentives and benefit structures based on driver needs, competitive benchmarks, and performance data.
– Lead the diversification of fleet partnership deals, identifying new partners that complement InDrive’s value propositions and offer customized benefits to different driver segments.
Performance Tracking & Analysis
– Monitor and analyze the performance of each partnership, focusing on:
Activation and conversion, and budget optimization
Produce insights and reports to support strategic decisions and optimize campaigns.
Cross-functional Coordination
-Work closely with Marketing, Driver Operations, Product, and CRM teams to ensure partnership campaigns are launched with proper targeting, messaging, and tracking.
-Align with CS teams to ensure drivers receive the correct information and support related to partnership benefits.
-Act as the internal owner for all partnership-related workflows, documentation, and operational readiness.
- Fluent Portuguese and B2+ English.
- 2-3+ years of experience in business operations/expansion/launching. Ride-Hailing, Delivery, and E-commerce fields are highly preferred.
- Knowledge of analytical tools: Tableau, Google services, and other BI.
- Strong understanding of the sales funnel and how it applies to driver acquisition.
- Strong analytical and problem-solving skills to address challenges in driver recruitment and recommend improvements.
- Adaptability and flexibility in a fast-paced environment with evolving recruitment demands and market conditions.
- Knowledge of local transportation regulations and market trends would be a plus.
- Attention to detail and a data-driven mindset.
- Excellent communication and collaboration skills.
- Help us challenge injustice by creating fair choices for millions of people across 48 countries.
- Develop your professional skills with access to mentoring, career consulting, and learning programs.
- Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.
- Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.
- Work alongside people who take initiative, speak openly, and challenge themselves to grow.
- Improve your language skills through co-financed courses and internal speaking clubs.
