The Impact You'll Make
As Director of Operations, you will serve as a key operational leader responsible for managing and improving the company’s day-to-day operations during a period of rapid growth and increasing organizational complexity. Reporting directly to the COO, you’ll work across teams to improve coordination, drive accountability, and ensure operational processes run effectively across the business.
This is a highly hands-on role focused on operational execution, process management, and cross-functional support. You’ll oversee critical operational functions spanning IT, Information Security, Customer Success, Technical Support, Marketing Operations, Facilities, and operational support related to legal and commercial processes.
You’ll lead and support a growing operations team while helping establish the structure, workflows, and communication processes needed for teams to operate efficiently in a fast-moving environment.
This is a high-visibility opportunity for an experienced operator who thrives in lean, high-growth environments and enjoys building scalable processes that directly impact company performance.
This is a full-time, hybrid position based in San Francisco.
What You'll Do
Partner closely with executive leadership to improve operational execution, accountability and organizational scale
Oversee day-to-day business operations across multiple cross-functional areas including business operations, customer success, marketing, tech support, IT, InfoSec and facilities
Build and improve scalable operational processes, workflows, and accountability systems across the organization
Support operational coordination tied to contracts, legal processes, commercial operations, and cross-functional execution
Lead, mentor, and develop a multidisciplinary global operations team, including managers and individual contributors
Drive organizational prioritization and improve operational efficiency in a lean, fast-moving environment
Partner with leadership to support aggressive company growth targets and evolving customer needs
Use data and operational insights to identify opportunities, solve problems, and improve business performance
Help establish clear operational structure and communication processes that enable teams to execute effectively in a fast-paced environment
What You'll Bring
7+ years of operations, business operations, revenue operations, or related operational leadership experience
Prior experience managing teams and developing people leaders (this is not a first-time manager role)
Strong operational leadership experience in high-growth or fast-paced environments
Experience supporting or owning operational processes related to RevOps, Sales Ops, commercial operations and commercial contract reviews
Proven ability to independently manage day-to-day operations while balancing strategic priorities
Strong cross-functional leadership and stakeholder management skills
Excellent organizational, analytical, and problem-solving capabilities
Comfortable operating with ambiguity and building structure in evolving environments
Strong attention to detail, follow-through, and operational judgment
Experience leading operational improvements and scaling processes across teams
Nice to Have
Experience working in technology companies (preferably AI, AdTech, FinTech or data services), SaaS environments, or operationally complex businesses
Experience working in lean organizations with broad ownership and hands-on responsibilities
Exposure to customer operations, support, or service delivery processes
Experience supporting operational scale and process improvement across growing teams
