Director, Account Management (m/f/d) Insurance
We're looking for a Director, Account Management to join our team in Munich, Cologne or Hamburg in a hybrid working mode. In this role, you will act as a trusted advisor to clients and drive delivery excellence and sustainable growth.
You will oversee strategic initiatives, manage client relationships and shape solutions that help clients navigate the challenges and opportunities of the insurance industry.
Responsibilities
- Act as the primary Account Manager for key insurance clients ensuring delivery, client satisfaction and growth
- Align with EPAM Account Managers to co-develop/support account plans and strategies for delivery, growth and client satisfaction
- Serve as an expert consultant leading business transformation/product strategy and roadmaps
- Shape and scope complex solutions, develop engagement strategies and oversee delivery governance
- Oversee contract negotiations and manage pipeline forecasting to ensure predictable delivery and revenue flow
- Deliver on EPAM’s growth and performance objectives
- Drive account revenue within the client/account portfolio as well as accelerate opportunities to influence and sell-in end-to-end EPAM services
- Cultivate and expand senior client relationships maximizing opportunities within the client portfolio
- Contribute to EPAM’s business goals by achieving revenue and profitability targets within your accounts
- Stay informed about emerging technologies, industry trends and regulatory changes impacting clients’ business
Requirements
- 10+ years of experience in strategic development and growth within the insurance industry (commercial insurance & reinsurance)
- In-depth understanding of commercial or reinsurance including emerging technologies and business models
- Proven track record of managing complex enterprise-level client accounts in a consulting or IT services environment
- Ability to balance strategic thinking with hands-on execution adding value to clients while supporting delivery teams
- Knowledge of technical platforms, business models, subject matter and trends – with a general industry focus in insurance (Group Life & Benefits)
- Strong experience managing and monitoring performance metrics across accounts
- Proven experience in consulting, strategy, team management and product or service delivery
- Network within the insurance industry in Germany
- Ability to navigate complex engagements and deliver under pressure while maintaining client trust
- Exceptional communication and presentation skills in both German and English
- Demonstrated ability to assess GenAI-driven product opportunities
