DevOps Production Support (AWS)

About the Position

We are looking for a DevOps Production Support Engineer (AWS) to support and operate solutions within a regulated banking environment. The role focuses on ensuring high availability, resilience, compliance, and risk management of systems that support critical banking services.

Responsibilities

• Provide L2/L3 production support for systems and data pipelines used in banking systems
• Ensure stability and uptime of platforms supporting customer-facing and regulatory workloads
• Perform incident management, root cause analysis (RCA), and problem management in line with ITIL practices
• Collaborate with Engineering, Risk, and Compliance teams
• Support secure deployment, release, and rollback processes in production
• Implement monitoring, alerting, and audit logging to meet regulatory and audit requirements
• Ensure adherence to data privacy, governance, and financial regulatory standards (e.g., GDPR)
• Support disaster recovery (DR) and business continuity (BCP) plans
• Identify opportunities for automation, operational efficiency, and cost optimization

Requirements

• Experience in production support / SRE / platform engineering, preferably in banking or financial services
• Experience with AWS cloud services, including AWS SageMaker, EC2, EKS, Lambda, S3, and AuroraDB
• Proficiency in Python and scripting for debugging and automation
• Hands-on experience with Docker, Kubernetes, and microservices architectures
• Experience with monitoring and observability tools such as AWS CloudWatch, CloudTrail, Grafana, and Splunk
• Experience with data integration and processing technologies such as Kafka and AWS Glue
• Experience working with REST APIs
• Experience with incident management tools (e.g., ServiceNow)
• Familiarity with security standards and identity and access management (IAM)
• Willingness to work in a production support role

Nice to Have

• Knowledge of secure DevOps (DevSecOps) practices
• Relevant AWS certifications

Technologies

• Cloud & AI Platforms (AWS): AWS SageMaker, EC2, EKS (Elastic Kubernetes Service), Lambda, S3, AuroraDB • Monitoring & Observability: AWS CloudWatch / CloudTrail, Grafana, Splunk • Data & Integration: Kafka, AWS Glue, REST APIs