Delivery Director - Technology (Insurance & Insurtech)

We're looking for a Delivery Director – Technology (Insurance & Insurtech) to join our team in London, UK in an office and client site working mode. In this role, you will lead and oversee large-scale, complex transformation programmes or portfolios within the insurance sector. You will hold full accountability for programme outcomes, customer satisfaction and AI adoption, and collaborate with a Client Partner on commercial performance (including margin), while driving continuous improvement and building high-performing cross-functional delivery teams.

The ideal candidate will balance board-level strategic oversight with insurance domain knowledge and deep technical fluency. You will collaborate with C-suite executives, senior stakeholders and engineering teams to translate business vision into scalable and secure insurance technology solutions, driving measurable business value.

Responsibilities

• Drive end-to-end delivery of complex, multi-stream insurance technology programmes, from initiation through release, ensuring alignment with industry standards and SDLC best practices
• Own overall customer satisfaction for the portfolio, measured through CSAT/NPS and client referenceability
• Put client-centricity at the heart of delivery, aligning EPAM's work to the customer's desired outcomes so that every deliverable demonstrably contributes to customer value
• Drive AI adoption across the delivery organisation, embedding AI into ways of working and client solutions to improve efficiency and outcomes
• Lead modernisation initiatives, including cloud migration, hosting configurations and transformation of legacy insurance platforms into scalable cloud environments across major cloud platforms (Azure, AWS or GCP)
• Work with executive stakeholders to align technology execution with business strategy, building strong partnerships across clients and internal leadership teams
• Foster a collaborative, high-trust culture of accountability and continuous improvement
• Manage programme or portfolio budgets exceeding £10M annually, including oversight of commercial strategies, P&L and gross-margin performance
• Recruit, mentor and develop multi-disciplinary teams covering engineering, architecture, QA, DevOps, data and agile delivery
• Identify and mitigate delivery risks, while ensuring adherence to security compliance and regulatory requirements, including ISO 27001, UK GDPR and insurance-specific regulation (FCA/PRA, Consumer Duty, Solvency II)
• Embody EPAM's core values (Value the Individual, Act as a Team, Strive for Excellence, Focus on the Customer, and Act with Integrity) in how you lead delivery and develop teams

Requirements

• Bachelor’s degree (or equivalent professional experience) in Computer Science, Software Engineering, Information Technology or related discipline
• Extensive experience leading large-scale, complex programmes or portfolios (100+ FTE, multi-year) in a consulting or system integration environment
• Proven expertise in delivering enterprise insurance technology, with hands-on experience across one or more core platform types — for example core administration (policy/claims) platforms, underwriting platforms, MGA solutions or broker systems
• Strong background managing programme budgets and P&L/margin in excess of £10M annually
• Comfortable leading a variety of team shapes and delivery models across different commercial constructs (e.g. time-and-materials and fixed-price)
• Capable of bridging technical and business communication fluently for executive reporting
• Proven track record of driving AI-driven approaches to improve delivery efficiency and client outcomes
• Expert in agile delivery at scale (SAFe, LeSS, hybrid models)
• Strong technology fluency across major cloud platforms (Azure, AWS, GCP) and modern engineering ecosystems; the stack below is illustrative, and equivalent non-Microsoft stacks are equally valid:
• Languages & Frameworks: C#, .NET, .NET Core, Angular, TypeScript, JavaScript (or equivalent modern stack, e.g. Java/Spring)
• Cloud & Infrastructure: cloud services (e.g. Azure, AWS or GCP compute, functions, storage), infrastructure-as-code (Terraform, ARM or equivalent)
• Data & Integration: SQL Server, Azure SQL, Event Grid, Service Bus or equivalent technologies
• Security: OAuth, OpenID Connect, Azure AD, Azure B2C
• Understanding of CI/CD, Git and automated QA tools (Selenium, SpecFlow, Postman)
• Executive-level presence with the ability to influence VP and C-level stakeholders
• Excellent verbal and written English communication skills
• Demonstrated change leadership across distributed teams

Nice to have

• Exposure to the wider UK insurance regulatory and market landscape (FCA/PRA)
• Background in global system integrator environments
• Familiarity with pre-sales, solutioning and shaping large-scale deals