Customer Support Agent
Our Team will be happy to bring into the fold a talented Customer Support Agent!
In the Customer Support team, we aim to deliver truly exceptional support to our players through a shared commitment of passion, consideration, collaboration & innovation.
As a Customer Support Agent, you will be addressing a variety of player inquiries in a personalized, friendly, and informative manner, providing an exceptional customer experience.
We're looking for someone who shares our passion for football and gaming and is committed to helping gamers. That’s it. The rest will be provided from our side (tools, education, opportunities).
Responsibilities:
- Providing exceptional customer service to our players by troubleshooting and resolving all issues.
- Demonstrating a deep knowledge of the UFL game.
- Taking personal ownership and providing a stunning player experience as measured through CSAT and internal SLAs.
- Perform other tasks as assigned by the manager within the scope of job responsibilities.
Requirements and Skills:
- Experience in a customer-facing role.
- Fluent in English language skills, spoken and written.
- Excellent written communication skills.
- User-focused, passionate, solutions-focused, and innovative.
- Strong organizational skills and attention to detail.
- Strong interpersonal skills and desire to provide an excellent customer experience.
- Ability to manage time effectively.
Nice-to-Have:
- Fluency in any of these languages: Spanish/French/German/Italian/Brazilian Portuguese/Turkish/Arabic/Russian;
- Passionate gamer, or, even better, UFL fun;
- Quick thinker – work proactively;
- Team player;
- Able to work on own initiative.
Why choose us?
Our team unites creative professionals who have great effort to develop a top-quality project for gaming consoles. If you possess experience in game development or are just a gamer to the core, you are welcome to be a part of our international team, where your skills and creativity will be boosted, and the possibility for growth will always be in the game!
We offer:
- Competitive salary;
- Medical insurance, sick leaves and social benefits;
- Sports compensation;
- Online English classes;
- Referral bonuses;
- Co-working compensation;
- Corporate events.
