Customer Success Manager (Automotive)
We are looking for a Customer Success Manager (Automotive) to facilitate seamless communication between our global engineering team and a major Japanese automotive client. You act as the critical link that bridges language and cultural barriers, ensuring project status, progress and plans are clearly understood by all stakeholders.
In this role, you engage directly with the client to address concerns, answer questions and create visual aids that clarify complex technical concepts.
Responsibilities
- Work onsite at the client office at least three days per week to support ongoing initiatives and build strong relationships
- Engage directly with clients to understand their needs, address concerns and answer project-related questions
- Create presentations, reports and visual aids to help clients easily understand project status and technical concepts
- Align with the global EPAM team to gather information, relay answers to the client and maintain project momentum
- Support project planning, reporting and communication activities to ensure total transparency
- Facilitate smooth collaboration by effectively bridging language and cultural gaps between local and global teams
Requirements
- Experience working with an automotive OEM or Tier-1 supplier to manage in-car software development or production programs
- Proficiency in Microsoft Office, SharePoint, Jira, Confluence and other project management tools
- Clear communication skills and the ability to quickly grasp and summarize key information from meetings
- Strong interest in advanced technologies and automotive innovation
- Background in embedded systems, open-source software or engineering is an advantage
- Native-level Japanese and business-level English with the ability to navigate varying cultural business practices
