Customer Success Manager
We are a fast-growing international SaaS company with offices in Hungary, Brazil, Armenia, Kazakhstan, and Cyprus. Our platform helps service businesses accept online bookings, automate operations, and grow revenue. Today, entrepreneurs in 81 countries use our product — and we’re just getting started.
We are looking for a Customer Success Manager to build strong relationships with our active client base and help customers get maximum value from Altegio.
This is a customer-facing role combining customer success, retention and account management. You’ll understand client needs, help them make the most of the platform, support them with additional solutions and handle challenging situations — with a direct impact on customer satisfaction and retention.
We are looking for a Customer Success Manager to build strong relationships with our active client base and help customers get maximum value from Altegio.
This is a customer-facing role combining customer success, retention and account management. You’ll understand client needs, help them make the most of the platform, support them with additional solutions and handle challenging situations — with a direct impact on customer satisfaction and retention.
What you’ll do
Customer Success & Retention- Manage and develop relationships with an active client base.
- Identify client needs and help them get more value from Altegio.
- Inform clients about available ways to learn and explore the platform.
- Handle cancellations and challenging client situations, communicating the value of continued cooperation and working on retention.
- Consult and assist clients with payments for additional Altegio products.
- Identify opportunities to introduce relevant products and solutions.
- Negotiate and close service agreements.
- Maintain accurate client documentation and reporting in the CRM.
- Keep customer information and activities up to date.
What we’re looking for
- 6+ months of experience in customer service, Customer Success, Account Management, or a similar client-facing role.
- English B2+ as a minimum.
- Excellent verbal and written communication skills.
- Strong computer literacy and ability to quickly learn a complex IT product.
- Ability to prioritise, multitask and manage multiple clients effectively.
- Proactive attitude, motivation and focus on achieving results.
- Open, positive approach to communication and relationship-building.
- Willingness to learn, accept feedback and continuously develop.
- Experience working with CRM systems.
What we offer
- Official employment in Hungary with a fast-growing international SaaS company.
- Competitive compensation and opportunities for professional growth.
- Modern office in central Budapest.
- 5/2 work schedule with the option to arrange alternative days off; working hours 09:00–18:00 or 10:00–19:00.
- International team & global product — work across 5 countries and with customers in 81 countries.
- Birthday day off + flexible public holiday policy.
