Customer Service Specialist – Junior
SOFTSWISS is hiring a Customer Service Specialist to join our Customer Care Team. You will support our partners and players across our iGaming products, helping deliver a smooth and reliable user experience. In this role, you’ll contribute to maintaining high service standards and strengthening client satisfaction across our global markets.
SOFTSWISS Game Aggregator
A fast and cost-effective solution that allows you to integrate and manage casino gaming content easily.
You will deliver timely and professional support to partners across our platforms to ensure a smooth and positive user experience. Your work will help resolve inquiries efficiently, maintain service quality standards, and contribute to customer satisfaction and long-term loyalty across our global markets.
- Processing requests to enable new providers and currencies for the casino
- Checking new providers and currencies functionality at the casino
- Working with documents: collecting required documents from clients, checking the conformity of all necessary documents according to the list
- Technical configuration of new projects
- Preparing invoices and different reports to clients
- Interaction with other Game Aggregator teams and clients
- Mailing to clients with important changes and monitoring the implementation of these changes
- English level is B1-B2 (written and spoken)
- Russian level is B2 and above
- Self-organization, multitasking, attentiveness
- Ability to prioritize tasks
- Ability to search independently, analyze and systematize information
