Customer Operations Intern
Why this role?
Join Altaris/Exinity’s first Graduate Internship cohort and kick-start your career in a fast-growing trading environment. This is a 3-month full-time commitment. This isn’t just an internship, it’s a structured pathway into a full-time role, with clear expectations, hands-on experience, and real ownership from day one. You’ll work at the heart of our Customer Operations function, supporting customer onboarding and payment processing while learning how to operate in a regulated, high-impact environment.
What you’ll be doing
Onboarding & KYC
- Support onboarding of new clients by reviewing KYC and verification documents
- Ensure submissions meet internal and regulatory requirements
- Identify gaps and follow up to drive completion
- Input and maintain accurate customer data across systems
Payment Processing & Operations
- Assist with day-to-day processing activities in line with SLAs
- Review client requests and profiles for accuracy and completeness
- Support operational tasks such as account updates and document validation
- Maintain clear audit trails and documentation
Collaboration & Support
- Handle basic onboarding and account-related queries
- Work closely with customer success, payments and sales team
- Track and follow up on pending cases to ensure timely resolution
Risk & Compliance
- Operate in line with Know Your Customer/Anti-Money Laundering and regulatory requirements
- Escalate discrepancies or potential risks
- Contribute to maintaining strong data integrity and compliance standards
What is in it for you:
This program is designed to give you real skills, real exposure, and real outcomes:
Structured Learning & Clear Expectations
- You’ll follow a defined learning path with a clear performance rubric
- Regular check-ins and feedback to support your development
- Transparent expectations on what success looks like at each stage
Hands-on Fintech Exposure
- End-to-end exposure to client onboarding and lifecycle management
- Practical experience in KYC, AML, and regulated operations
- Work on real cases within a high-volume, fast-paced environment
Paid internship
- Stipend aligned to Armenia market. The exact offer to be confirmed at offer stage.
What we’re looking for
- Final-year student or recent graduate in Business, Finance, Economics, or similar
- Highly detail-oriented with strong organizational skills
- Strong communication skills (written & verbal)
- Comfortable working with data and systems (Excel basics required)
- Interest in, trading, or financial services
- Eager to learn, proactive, and takes ownership
What makes you stand out
- Having a curious mindset and willingness to challenge and improve processes
- Ability to work in a structured, fast-paced environment
- Strong sense of accountability and follow-through
Skills You’ll Build
- By the end of the program, you will have developed:
- Strong attention to detail and data accuracy
- Understanding of risk, compliance, and regulatory frameworks
- Ability to operate in SLA-driven, high-performance environments
- Confidence in cross-functional stakeholder management
- Problem-solving mindset within operational workflows
Successful interns will be considered for a full-time Customer Operations role at Exinity. We use a clear performance criteria and defined expectations to assess readiness, so you’ll always know where you stand and what you need to progress.
The internship will be run by Exinity in collaboration with our partner, Altaris Services Limited, who has its registered office in Yerevan, Armenia.
