Conversion Manager (Thai-speaking)
We’re looking for a proactive Conversion Manager (English & Thai Speaker) to be the first human voice our new clients hear. You'll call people who have just registered, show them what the platform actually does, and help them take their first confident steps — turning sign-ups into active, informed users. This is a phone-first role: your day is built around conversations, follow-ups, and a clean CRM.
Conduct welcome calls to newly registered clients and introduce them to the platform
Guide clients through key platform features, helping them take meaningful first steps toward activation
Drive client conversion by proactively engaging users and moving them toward becoming active on the platform
Inform clients about platform updates, new features, or important changes
Address initial client questions and provide clear, helpful guidance
Maintain accurate records of client interactions and follow-up actions
Collaborate with internal teams to share client feedback and improve the onboarding experience
Fluent in Thai and English — both written and spoken
Strong communication and interpersonal skills, with confidence in phone-based client interactions
Customer-oriented mindset with the ability to build rapport quickly
Prior experience in a conversion, retention, or client success role
Background in fintech, trading platforms, or digital products
Familiarity with CRM tools and client outreach workflows
Full-time remote work model (Service Provider or External vendor contract).
Competitive remuneration.
Performance-based bonuses.
Training and development opportunities.
Friendly, enjoyable, and positive environment.
