Contact Center Agent
Description
Rapyd has unified payments, payouts and fintech on one worldwide platform, and we’re assembling the world’s best team to liberate global commerce. With offices in Tel Aviv, Amsterdam, Singapore, Iceland, London, Dubai, Hong Kong, and the U.S., the opportunities at Rapyd are limitless.
We believe in straight talk, quick decisions, strong execution and elegant solutions. Rapyd is where hard work pays off and careers take off. Join us and let’s build the future of fintech together.
As a Contact Center Agent, your mission is to be the face of Rapyd’s execution. In your first 90 days, you will master our global fintech ecosystem to provide seamless, high-speed support to our internal and external partners. You aren't just answering phones; you are solving the transactional friction that keeps global commerce moving. You will ensure that every interaction—whether via phone, chat, or ticket—is handled with the precision and urgency that our fast-growing platform demands.
Key Responsibilities
- Identify & Resolve: Clarify customer needs, research complex transactional issues, and provide definitive solutions or alternatives across all Rapyd platforms.
- Technical Guidance: Guide users through troubleshooting, site navigation, and service utilization with expert efficiency.
- Multi-Channel Execution: Manage a high volume of incoming calls, chats, and tickets, ensuring no request is left behind.
- Escalation Management: Identify critical system or service issues and escalate them to supervisors with clear, actionable documentation.
- Data Integrity: Document all interactions according to Rapyd’s standard operating procedures and maintain meticulous call logs and reports.
Requirements
Requirements
- Minimum high school diploma; completion of at least two semesters of technical or professional studies.
- At least 6 months of experience in a high-intensity customer service environment.
- Strong understanding of customer service principles; experience in E-commerce or Banking is highly preferred.
- Exceptional data entry speed and accuracy.
- Proficiency in relevant computer applications (CRM tools, Zendesk, or similar).
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