Client Partner

You are strategic, resilient, and engaging with people. You are a natural self-starter and an inspiring leader, and you have a passion for solving complex problems. You bring a consultative mindset and an understanding of the technology driving today’s business world. If this sounds like you, this could be the perfect opportunity to join EPAM in Account Management to work with enterprise clients across the Pacific Southwest, selling EPAM-integrated product engineering, design, and consulting services.

Our ideal candidate will act as a portfolio owner for Clients, partnering with other EPAM Account Managers, Functional Experts, Delivery Managers, and Delivery Teams to help customers achieve their goals. Account Management is involved in creating and overseeing account strategies, architecting engagement approaches, building successful relationships, and driving business results. Scroll down to learn more about the position’s responsibilities and requirements.

Req#: 1027448822

Responsibilities

• Act as the Client Partner with clients, internal teams, and BU Heads / Sales Leads owning a single account or small portfolio
• Align with EPAM Account Managers and Account Management Senior Leadership to co-develop / support account plans and strategies for delivery, growth, and client satisfaction
• Serve as the engagement owner and work directly with client business and/or IT teams to position the engagement and EPAM for success
• Understand the intersection between technology, customers, and business and serve as a trusted advisor that brings technology-enabled solutions
• Stay abreast of current and emerging trends, unique opportunities, and challenges of the space/markets and geographies in which the clients operate, and how they affect clients' business and initiatives
• Drive account revenue within the client/account portfolio as well as accelerate opportunities to influence and sell end-to-end EPAM services
• Develop strategic and tactical plans that align with EPAM BU's goals and objectives and support company financial goals by achieving revenue and profit targets
• Responsible for shaping solutions and properly scoping / pricing engagements, establishing optimal operating models and project team organization, and leading the transition from the sales process to the delivery phase
• Develop and oversee delivery approaches
• Work closely with project/program management to ensure successful delivery through an integrated delivery model
• Responsible for managing all financial and contractual aspects of account engagements
• Establish and cultivate strong relationships with clients at senior levels as well as external and internal partners to maximize growth within an account/client portfolio
• Partner with clients to help craft vision and roadmaps and create compelling customer value propositions and strategies
• Develop effective relationships with key internal executives, BU heads, Solution SME's, and Sales and Delivery Leaders
• Support sales / pre-sales activities by acting as the lead to assess opportunities, respond to RFPs, create proposals and presentations, establish relationships with clients and prospective clients, and help to close/sign new deals

Requirements

• 5-10 years of demonstrated track record of developing and growing client relationships and leading teams delivering end-to-end solutions and 5+ years of experience with P&L, Sales, and Account Management roles
• Exceptional leadership/management skills and superb verbal and written communication skills, with seasoned presentation skills, executive presence, and interpersonal skills
• Ability to operate at the strategic level, yet being close enough to the details to add value to clients and be a real support to the team
• Track record of leading teams and contributing to cross-functional teams
• Proven ability to manage client engagements under high stress to successful completion
• Strong problem-solving and creative thinking abilities with attentiveness to details and execution
• Broad knowledge of technology, business models, and trends across a wide spectrum of technical solution offerings for enterprises
• Sound business acumen and common sense; strong negotiation skills
• Strong industry knowledge or experience relevant to Southern California and Arizona including but not limited to Media & Entertainment, Technology, Retail/CPG, and Hospitality
• Experience in managing and monitoring performance metrics across accounts and account portfolios
• Ability and willingness to travel as needed, up to 25%
• Bachelor’s degree or higher, MBA preferred, engineering foundation desirable