Business Analyst, Automation Governance & Process Discovery
About the Position
We are looking for a Business Analyst who brings structure, visibility, and analytical discipline to a global automation and AI landscape. You will focus on process discovery, intake governance, and portfolio transparency to help scale automation in a controlled and value driven way. This role sits at the intersection of operations, technology, and governance, turning operational complexity into clear and actionable decisions.
About the Project
The Intelligent Automation Platform is a global initiative focused on building a governed, scalable automation ecosystem across regions and functions. The project emphasizes disciplined intake, reuse, and value realization while reducing duplication and fragmented automation efforts.
About the Team
You will work within a global automation and intelligent platforms function, collaborating closely with operations leaders, regional teams, technology specialists, product partners, and governance forums. The team operates in a hybrid and matrixed model, combining discovery, analysis, and delivery sequencing while standards and operating models are being established.
Responsibilities
- Conduct process discovery across regions and functions to identify automation opportunities, inefficiencies, duplication, and operational bottlenecks
- Document current state and target state workflows, business rules, ownership models, and dependencies
- Assess whether automation opportunities should be delivered globally, regionally, routed to platform teams, or treated as temporary bridge solutions
- Build and maintain a global automation inventory including ownership, scope, status, dependencies, value potential, and run models
- Identify overlapping or duplicated automation initiatives and support rationalization recommendations
- Apply automation intake governance criteria covering reuse potential, target state alignment, ownership clarity, operating model fit, and value economics
- Prepare clear routing and governance recommendations for new automation requests
- Support value baselining by analyzing effort, volume, cycle time, error rates, and touchpoints
- Partner with finance, operations, and product stakeholders to support benefit tracking and value realization reporting
- Coordinate with regional operations and technology teams to clarify ownership, readiness, and scalability constraints
- Maintain consistent documentation standards including process maps, intake assessments, decision records, and governance artifacts
- Translate complex operational analysis into decision ready recommendations for leadership and governance forums
Requirements
- 5 years of experience in business analysis, process analysis, operations analysis, automation, or transformation roles
- Experience documenting current state and target state processes, business rules, ownership models, and operational dependencies
- Ability to assess process improvement opportunities using value, feasibility, scalability, and operating model criteria
- Experience working across operations, technology, product, and governance stakeholders in global or federated environments
- Experience operating in agile, hybrid, or matrixed delivery models with shared ownership and complex handoffs
- Strong written and verbal communication skills with the ability to present structured recommendations to senior stakeholders
- Proficiency in Microsoft Office including Excel, PowerPoint, and Word
Nice to Have
- Experience with automation portfolios, workflow automation, or process mining initiatives
- Familiarity with intake governance models, portfolio routing, and benefit tracking practices
- Exposure to AI platforms, automation tools, data platforms, or enterprise technology transformation programs
- Experience in global operations, shared services, travel, SaaS, or customer service environments
- Lean, Six Sigma, CBAP, PMI PBA, Agile, Scrum, or similar certifications
Technologies
Process mapping tools, workflow automation platforms, process mining tools, Microsoft Excel, Microsoft PowerPoint, Microsoft Word, collaboration and documentation platforms, automation intake and portfolio tracking tools
