Application system Technical Analyst

Project description

The Telehealth Analyst position is responsible for providing technical support, configuration, and ongoing maintenance for assigned healthcare applications, clinical video visit solutions, and related technologies throughout their full lifecycle. This includes implementation, testing, training, optimization, support, and maintenance. The role may also manage small to mid-sized projects related to these applications and technologies. This position performs essential functions independently under minimal supervision. The role includes some onsite camera and equipment set up. Additional support and maintenance activities will be performed remotely.

Responsibilities

• The Dragon Copilot Analyst position is responsible for providing technical support, configuration, and ongoing maintenance for assigned healthcare applications, Dragon Medical One (DMO) dictation, Dragon Copilot AI Ambient Listening solutions, and related technologies throughout their full lifecycle. This includes access, provisioning, implementation, testing, training, optimization, support, and maintenance. The role will work with teams to manage small to mid-sized projects related to these applications and technologies. This position also performs essential functions and tasks independently under minimal supervision.
• The Staff Application Analyst is responsible for providing technical support, configuration, and ongoing maintenance for assigned healthcare applications and related technologies throughout their full lifecycle. This includes application selection, implementation, optimization, support, archival, and decommissioning. The role may also manage small to mid-sized projects related to these applications and technologies. As required, the analyst maintains applicable certifications (e.g., Epic).
• This position performs essential functions independently under minimal supervision. The caregiver is expected to carry out standard duties with limited direction while exercising sound judgment and initiative. Essential Functions
• Provides application and technical support by analyzing, diagnosing, and resolving incidents, issues, and problems in accordance with established service levels and department standards.
• Works with stakeholders to gather, validate, and translate business and technical requirements into clear design and development specifications, while supporting product management activities.
• Configures, tests, installs, implements, monitors, and maintains common to complex systems, including applications, workflows, processes, and related hardware.
• Documents current and future-state workflows and recommends technical and functional design solutions to support business needs.
• Partners with external vendors to support third-party applications, including integration, implementation, troubleshooting, and ongoing support.
• Serves as a project manager for small to mid-size projects involving multiple teams and completes related project management functions.
• Collaborates effectively with peers, internal stakeholders, external partners, and vendors to achieve project and operational goals.
• Adheres to documentation, change management, and configuration management standards.
• Assists in the development and maintenance of testing plans and test scripts to validate system functionality, outputs, and integrity.
• Participates in the creation and delivery of training materials and knowledge-based documentation for peers, end users, and other team members.
• Configures and integrates electronic and mechanical hardware with software solutions to meet defined functional requirements.
• Develops an understanding of business reporting needs and supports reporting solutions for end users.
• Participates in on-call rotations and command center activities, as applicable.
• Attends and actively participates in team, project, and department meetings to promote communication, collaboration, and information sharing.
• Works with project requesters to define and deliver minimum viable products (MVPs) for requests submitted in ServiceHub.
• Requests and coordinates resources for projects and enhancement efforts using the ServiceHub Resource Planning process
• Skills
• Proficiency in Microsoft Office Suite programs, Excel (pivot tables), Visio, Project, PowerPoint, Word
• Possesses in-depth business and application knowledge and experience
• Knowledge of system analysis and operating systems
• Skilled in assessing needs and determining through documentation what the best approach might be
• Skilled at problem definition and data collection by establishing facts, drawing valid conclusions
• Ability to read, analyze, and interpret general industry periodicals, professional journals, technical procedures, or governmental regulations

SKILLS

Must have

• Experience
• Two (2) years of related work experience or
• Actively working toward a bachelor's degree with four (4) years of experience in a related field.
• Requires certification in one or more Epic applications and ongoing maintenance of certification, as applicable. Preferred Qualifications EDUCATION: Bachelor's degree is preferred in information technology, healthcare, business, or related field. Additional relevant experience may substitute for lack of education upon Supervisory and HR approval OR EXPERIENCE: Two (2) years of work experience, or actively working towards a bachelor's degree with 4 years' experience working within a related area. Proficiency with Microsoft 365 tools, including Excel, Word, Teams, and PowerPoint, for documentation, communication, and collaboration. Requirements
• Operate computers and other IT equipment requiring the ability to move finger and hands
• See and read computer monitors and documents
• Remain sitting or standing for long periods of time to preform work

Nice to have

Excellent communication skills