Application Support Engineer (L3)
Project description
We are looking for the best people to help create the next big thing in digital banking. Reason to join us • We offer the opportunity to work in a highly professional environment where you will work with high-level financial instruments • We want you to be part of our success story and give you reasons to be proud of what you achieved as part of our fabulous team • We give you the opportunity to develop yourself and evolve in your career via our fantastic technical, business-related or soft skills training • We encourage creative-thinking in our great open-minded work environment. Frequently the relaxation rooms are the place where the most ambitions ideas are born. • We are not just professional teams, we are also friends who have fun working together • If you are an active person and you feel motivated by the creation/development of software solutions, then this is the place to be, you will not get bored.
Responsibilities
- Serve as L3 escalation point for complex, critical, and recurring application and platform issues
- Build and maintain deep technical knowledge of the application, platform architecture, and technical interfaces
- Perform advanced troubleshooting, root cause analysis, and long term problem resolution
- Actively enable and upskill L2 support engineers by: o Preparing and delivering regular knowledge transfer and training sessions o Creating, maintaining, and improving technical and operational documentation
- Support and drive ITIL processes, including: o Incident, problem, and change management at L3 level o Contribution to post incident reviews and problem records
- Work with monitoring and observability solutions to: o Analyze alerts and system behavior o Improve monitoring quality and reduce operational noise
- Collaborate closely with engineering, architecture, and service teams to ensure stable and efficient operations
SKILLS
Must have
- Engineering background with proven experience supporting large scale, enterprise platforms
- Strong technical curiosity and interest in system architectures, integrations, and technical interfaces
- Solid hands on experience with ITIL based operations, including: o Managing escalated incidents o Supporting changes and structured problem management
- Experience with monitoring and observability solutions in production environments
- Ability to analyze complex technical setups and translate findings into actionable improvements Soft skills:
- Strong communication skills, especially when explaining complex topics to non L3 audiences
- High willingness to learn, continuously deepen technical expertise, and stay current with technologies
- Structured, disciplined, and documentation driven working style
- Strong motivation to share knowledge, mentor others, and improve team maturity
- Proactive, reliable, and quality focused mindset Languages: English is mandatory (medium-advanced level) German - nice to have
Nice to have
TBD
