Application Support Analyst
Project description
We are seeking a experienced Production Support Analyst with 5 to 8 years of experience in Application & Infrastructure Support, Incident Management, and Cloud Operations. The ideal candidate will have a strong background in ITSM processes and a proven ability to maintain application uptime and improve system performance across banking domains.
Responsibilities
- Act as the first point of contact for production issues, responding to alerts, tickets, and user-reported incidents.
- Provide L2 application support and perform root cause analysis (RCA) for recurring issues.
- Ability to analyze the solution or processes (including, but not limited to Service Management) and offer ways to simplify it.
- Ability to identify requirements and create a solution architecture that meets identified requirements
- Proficiency in troubleshooting software or infrastructure issues, troubleshooting using tools or debugging a large codebase
- Improves team operation practices by incorporating best practices
- Successfully launches new features or re -architects old features. Begins to balance technology with business value
- Extensive service Management, scripting, packaging tools, or programming knowledge in various software languages
- Continually improves system monitoring and alerting
- Identifies and fixes the security vulnerabilities
SKILLS
Must have
- 5 -10 Years of Experience in Software Development Life Cycle or Service Management (e.g. Incident, Problem, Change, Configuration, Availability, IT Continuant Management )
- Experience / Proficiency in object -oriented design and analysis
- Hands -on experience in designing interactive applications, automation solutions, or service management solutions
- Excellent knowledge of relational databases, SQL etc.
- Maintaining the coding or Service Management standards
- Identifies and evaluates new technologies for implementation
- Strong analytical and reasoning skills with an ability to visualize processes and outcomes
- Experience in system performance monitoring and tuning
- Integrates software or existing solutions with existing systems Practical knowledge of Dev Sec Ops Model
- Deep expertise in 1 or 2 technology stacks and ability to quickly learn new technologies
Nice to have
Knowledge of or experience in lending domain will be an added advantage
