About the SignNow team:
We are a passionate and ambitious team of 140+ people on a mission to succeed with our award-winning signature solution – SignNow.
SignNow empowers over 28 million people at companies across the world to move fast with everything they need to send and eSign their documents. Increase productivity with document workflows, impress customers, and save money while maximizing ROI with SignNow.
And now, we are looking for an API Support Specialist II who is prepared to contribute to the next chapter of our company's growth.
Schedule:
To ensure overlap with the US market, this is a nighttime position. Working hours start at 3:00 AM, with a 9-hour shift including a lunch break. Work on public holidays is compensated with an additional holiday coefficient.
What you'll be working on:
Perform troubleshooting and provide development assistance for SignNow customers
Assist customers with how-to questions, technical articles, and tutorials covering basic to upper-intermediate use cases of SignNow APIs and SDKs
Act as a Subject Matter Expert for advanced SignNow features, including APIs, SDKs, webhooks, and Salesforce/Zapier integrations
Diagnose customer code samples for advanced testing purposes, identify issues, and document them thoroughly prior to internal escalation
Serve as a point of escalation for technical questions — both from internal teams and external departments — to facilitate the rapid deployment of customer applications
Work with a versatile stack (REST APIs, SDKs) and top-tier platforms like Salesforce and Zapier to resolve complex integration cases
Collaborate cross-functionally to solve challenging technical problems and deliver an outstanding customer experience
What we expect from you:
3–4 years of experience in customer support, with strong service skills and a genuine passion for helping others
1+ year of experience in a technical support role
Hands-on experience with REST APIs — required
Fluent English with excellent grammar and writing skills
Flexibility in working hours to accommodate the US market
Demonstrated ability to troubleshoot and triage complex, code-related technical issues
Ability to learn independently using available resources, with the autonomy to make decisions and drive tasks to successful outcomes
Familiarity with tools such as Postman and Jira
Familiarity with AI tools and agents
What helps you rock:
Basic experience with any programming language (PHP, Java, Python, or Node.js) is a plus
Experience with Zapier, Salesforce, or other popular integration platforms
